About this role
Requirements:
· Bachelor’s/ master’s degree in commerce, Finance, Accounting, or Business Administration.
· 8–12 years of experience in service delivery operations with PTP Team management experience.
· Proven experience managing teams in a global shared services environment.
· Hands-on experience with ERP platforms such as SAP, Oracle, Coupa, or Ariba.
· Strong analytical, stakeholder management, and leadership skills.
Key Responsibilities:
· Manage end-to-end PTP operations including Invoice Processing, Vendor Management, Payments, T&E, and Helpdesk activities.
· Ensure achievement of SLAs, KPIs, productivity, quality, and compliance targets.
· Identify process improvement and automation opportunities to enhance efficiency.
· Lead, mentor, and develop teams while driving a performance-based culture.
· Manage client relationships and participate in operational review meetings