About this role
Job Track Description:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires knowledge and experience in own field.
- Will acquire higher-level knowledge and skills.
- Develops an understanding of the company, processes, and customers.
- Uses existing procedures to solve routine or standard problems.
- Receives moderate guidance and direction from others.
Functional Knowledge
- Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
- Uses an understanding of key business drivers to accomplish work.
Impact
- Impacts own team through the quality of the services or information provided.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
- No supervisory responsibilities.
- Provides informal guidance to new team members.
Problem Solving
- Uses existing procedures and technical experience to solve problems.
Interpersonal Skills
- Exchanges complex information and ideas effectively.
Responsibility Statements
- Executes established benefits processes and seeks guidance from Sr. Analysts.
- Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
- Triages intermediate system issues to confirm adherence to requirements.
- Performs peer review on work completed by other peers.
- Interfaces with external client contacts to resolve day-to-day benefit questions.
- Reviews benefit reports, determines action required and gives direction to team members.
- Identifies system and process enhancements to improve process efficiencies.
- Mentors and coaches junior members.
- Performs other duties as assigned.
- Complies with all policies and standards.