About this role
Your main responsibilities:
- Address and resolve operational issues or service disruptions with carriers, minimizing impact on Allegro's delivery and business goals.
- Oversee key quality KPIs - in case of their decline, develop, implement and oversee improvement plans on the carriers' side.
- Monitor and analyze carrier performance and cooperation efficiency.
- Participate in cross-functional cooperation across Allegro to improve processes and service quality (e.g. Commerce, CX, Finance, Legal).
- Provide feedback and insights supporting business decisions and process optimizations.
- Represent Carrier Management in projects related to logistics platform changes and process improvements.
- Prepare and share periodic reports, updates, and data analyses relevant to carrier performance and cost efficiency.
- Support T&BC (Transport & Business Cooperation) initiatives and projects.
- Manage cooperation and performance with international carriers, ensuring compliance with Allegro's delivery policies and standards.
- Participate in negotiations and contract renewals with international and local partners.
- Support expansion of cross-border delivery services and process improvements.
- Cooperate with internal stakeholders on cross-border regulations, and service development.
- Work on the settlements with the carriers related to the provided services
- Handling specific platform T&Cs related to the changes/modifications connected with the particular carrier/market/service
- Conduct logistics markets research to ensure an optimal blend of partners and delivery methods.
This is the right job for you if:
- Proven experience: You have a minimum of 3 years of experience managing carrier relationships or working within a dynamic courier company. This experience has given you a deep understanding of carrier operations and management.
- Industry insights: You possess a strong understanding of the transport services market, with a preference for expertise in the CEP (courier, express, parcel) and e-commerce logistics. area. You're familiar with industry trends and challenges.
- Negotiation expertise: You have a track record of successfully negotiating contracts with carriers and other service providers, ensuring long-term, mutually beneficial agreements.
- Data-driven decision-making: You demonstrate strong analytical skills and a passion for using data to inform your decisions and drive improvements in carrier performance.
- Excellent communication skills: You are fluent in Polish and have a high level of proficiency in English (both spoken and written), enabling you to effectively communicate and collaborate with diverse stakeholders.
What we offer:
- Annual bonus based on your performance and company results.
- Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
- A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
- Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
- A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
- English classes that we pay for related to the specific nature of your job.
- A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
- An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.
And that's just the beginning! You can read more about the benefits here (https://jobs.allegro.eu/benefits/).
#goodtobehere means that:
- You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
- You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast (https://en.media.allegro.pl/).
- You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
- You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
- You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.
Send us your CV and… see you at Allegro!