About this role
Roles and Responsibilities:
- Provide timely and effective support to Moodle and WordPress users, addressing inquiries, troubleshooting issues, and offering guidance on platform usage.
- Serve as the first point of contact for user-related concerns and escalate complex issues to the appropriate teams.
- Upload and manage content on both Moodle and WordPress platforms, ensuring accuracy, relevance, and adherence to established guidelines.
- Collaborate with content creators to streamline the content upload process and maintain a consistent user experience.
- Enroll users in Moodle courses, programs, and learning paths, ensuring accurate and timely access to educational materials.
- Diagnose and resolve technical issues related to Moodle and WordPress, including but not limited to theme customization, plugin conflicts, and user access problems.
- Collaborate with development teams to identify and implement solutions for more complex technical challenges.
- Conduct routine maintenance tasks, updates, and system checks to ensure the stability and security of Moodle and WordPress installations.
- Monitor system performance and implement optimizations to enhance the user experience.
- Create and maintain comprehensive documentation for common support issues, troubleshooting steps, and best practices.
- Collaborate with cross-functional teams, including developers, designers, and project managers, to address user needs and improve platform functionality.
- Provide feedback on common user issues to inform future platform enhancements.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in providing technical support for Moodle and WordPress platforms. – Good to have
- Strong understanding of e-learning principles, Moodle configurations, and WordPress best practices. - Good to have
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to work independently and collaboratively in a team environment.