Account Manager

Account Manager | ELEMIS
Lead with passion. Inspire your team. Drive success.

Discover ELEMIS

At ELEMIS, beauty is more than skin deep. It’s about the confidence our products inspire, the experiences we create and the relationships that bring our brand to life.

Founded in 1989, ELEMIS is a global British luxury skincare brand and proud B Corp, combining nature’s finest ingredients with pioneering skincare science to deliver award-winning products and exceptional experiences.

Our people are at the heart of everything we do. As we continue to grow across the UK, US and international markets, we're looking for passionate, commercially minded individuals who love developing people, building relationships and creating success together.

Key Responsibilities

Your role in driving our success

As an Account Manager at ELEMIS, you'll be at the heart of our counter success, bringing together commercial performance, exceptional client experiences and inspiring team leadership.

Working closely with your team and retail partners, you'll turn opportunities into results, build strong relationships and create a premium environment where both people and performance thrive.

From driving sales and developing talent to strengthening partnerships and delivering outstanding brand experiences, you'll play a pivotal role in growing the business and bringing the ELEMIS difference to life.

This is your opportunity to shape performance, develop talent and make a lasting impact on the success of ELEMIS.

The impact you’ll make

Drive performance and commercial success
- Take ownership of counter performance, driving sales targets, maximising opportunities and delivering strong commercial results.
- Use KPIs, sales insights and client feedback to identify opportunities and turn them into action.
- Drive initiatives that increase footfall, conversion, average transaction value and client retention.
- Lead by example, bringing energy, accountability and a results-driven mindset to every interaction.
Inspire and develop your team
- Lead, motivate and inspire your team to deliver exceptional client experiences and confidently champion ELEMIS products.
- Provide coaching, feedback and knowledge sharing to build skills, strengthen performance and support individual development.
- Foster a positive, inclusive and collaborative environment where everyone feels supported to succeed.
- Support the effective day-to-day running of the counter, including team organisation and rota management where required.
Create exceptional experiences and lasting partnerships
- Champion personalised consultations, expert skincare advice and consistently high standards of client care.
- Where treatments are offered, support outstanding, results-driven experiences and the smooth operation of treatment areas.
- Build strong relationships with clients, retail partners and store teams, creating loyalty and brand advocacy.
- Support events, activations and brand initiatives that attract new clients, strengthen relationships and drive growth.
- Collaborate with internal teams to deliver exceptional experiences and shared commercial goals.
Champion brand and operational excellence
- Maintain outstanding standards across merchandising, counter presentation, stock management and hygiene.
- Ensure compliance with ELEMIS and retail partner standards.
- Support promotional activity and in-store events that elevate brand awareness and maximise sales opportunities.
- Embed sustainable practices into everyday operations, helping to reduce waste and environmental impact.

Skills, Knowledge and Expertise

Is this you?

You're commercially minded, passionate about skincare and motivated by bringing out the best in people. You enjoy building relationships, spotting opportunities and turning ideas into action.

You lead by example, communicate with confidence and understand how engaged teams, exceptional client experiences and strong retail partnerships come together to drive success.

You'll ideally bring:
- Experience in luxury retail, beauty or a client-facing sales environment.
- A strong commercial mindset and understanding of KPIs and business performance.
- Confidence in building client relationships and driving repeat business.
- Experience supporting, coaching or developing colleagues, with the ability to motivate others.
- Excellent communication, relationship-building and organisational skills.
- The ability to manage priorities and adapt in a fast-paced environment.
- A genuine passion for skincare, client experience and inclusive teamwork.
Your future with ELEMIS

We want you to thrive, grow and feel recognised for the difference you make.

Enjoy a range of benefits, including:
- Generous discounts on ELEMIS products and spa treatments, plus L’OCCITANE Group brands.
- 27 days' annual leave, plus your birthday off.
- Enhanced parental leave, income protection and life assurance.
- Company pension and Employee Assistance Programme.
- Cycle to Work Scheme, Season Ticket Loan and service awards.
Grow your expertise and shape your future:
- Structured training in product knowledge, consultation skills and retail excellence.
- Ongoing learning and career progression opportunities.
- A supportive, inclusive environment where you can develop your leadership skills.
- The opportunity to influence team performance, build strong partnerships and make a tangible commercial impact.
Together, we belong

At ELEMIS, our people make us who we are. Justice, Equity, Diversity and Inclusion are central to our People Strategy, and we're committed to creating a workplace where everyone feels valued, respected and empowered to thrive.

Through inclusive recruitment, fair progression opportunities, inclusive leadership and open dialogue, we work to build a culture where everyone can be themselves, share ideas and reach their potential.

Bring your talent. Inspire your team. Make your mark.