About this role
CORE RESPONSIBILITIES:
- Greet incoming patients using friendly, respectful communication
- Obtaining and documenting up to date demographic information for patients, including updated insurance information, license information, etc.
- Accept patient payments and document accordingly
- Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
- Maintain accurate transaction batches on credit card machine; balance cash drawer
- Assist billing office with problem resolution as necessary
- Notify clinical staff that patient has arrived via the EMR
- Make patient aware of any unusual delay in their appointment time
- Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
- Be familiar with forms necessary for patient appointments
- To include scanning, printing, assembling, and mailing patient packets
- Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
- Monitor automated confirmation calls and update EMR
- Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
- Perform other duties to support the mission, vision and values of InterMed.
MISSION AND VALUES:
- Follows InterMeds mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
- Provide the highest quality care to our patients with a level of service that exceeds their expectations.
- Maintain a positive attitude and always treat our patients and each other with dignity and respect.
- Insist on honesty and integrity from each other and our business partners.
- Make teamwork a core component of our relationships between physicians, staff, and patients.
- Embrace change to better serve our patients.
- Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
- Have fun as we carry out our mission to serve.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Education:
High School diploma or equivalent required
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to work independently and accurately
- Excellent organizational and multitasking abilities
- Strong communication skills, both written and verbal
- Ability to work well in busy environment
- Proficient with Windows based computer applications
- Flexibility and willingness to work as a team member
- Accurate typing, transcribing, and data entry skills
The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors , including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.