About this role
Job Details: Job Location: Portland, ME 04102, Salary Range: $18.00 - $26.38 Hourly, Qualifications: NO NIGHTS and NO WEEKENDS!
Come join the team at Maine Eye, home to Maines #1 Surgery Center for 2026 and proudly recognized among the top surgery centers in the nation!
Are you a people person who enjoys helping others and providing exceptional customer service? Maine Eye is looking for a friendly, professional, and dependable Medical Receptionist to join our team.
Healthcare experience is not required—we provide on-the-job training! If you have experience in customer service, reception, retail, hospitality, healthcare, or another people-focused environment we want to hear from you.
The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing, and directing patients at the central check-in station, and providing warm and inviting atmospheres for all who enter the practice. This position works normal business hours Monday – Thursday 7:30 AM – 4:30 PM and Friday 7:30 AM – 4:00 PM. Flexibility within the schedule is needed from time to time to meet business goals and provide exceptional patient service.
Responsibilities include and are not limited to:
Welcome and greet patients, visitors, and vendors, creating a friendly and positive first impression.
Check patients in for appointments, ensuring demographic, insurance, and referral information is accurate and up to date.
Collect copays and outstanding balances, obtain required signatures, and verify necessary patient documentation.
Answer phones, respond to patient questions, and provide information about office policies, services, and procedures.
Direct patients and visitors to the appropriate departments or staff members.
Perform general administrative duties, including data entry, managing paperwork, and maintaining accurate patient records.
Work collaboratively with physicians, clinical staff, and coworkers to ensure a smooth and efficient patient experience.
Maintain professionalism, accuracy, and exceptional customer service in a fast-paced healthcare environment.
Requirements:
Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
Ability to communicate and speak clearly and concisely.
Exceptional customer service skills
Ability to exercise judgement, initiative, and possess critical thinking skills.
Professional communication with internal and external contact and patients.
Diligence and accuracy in a fast pace, multi-tasking environment is essential.
Experience Requirements:
On the job training provided.
Educational Requirements:
High school diploma or equivalent required.
Pay Range:
$18.00 - $26.38
Benefits & Perks
At Maine Eye, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.
Benefits available to eligible employees may include:
Medical and Dental Insurance
401(k) Retirement Plan with company match up to 5%
Company Profit Sharing
Paid Time Off (PTO)
9 Paid Holidays plus a Floating Holiday
Company-Paid Life Insurance
Company-Paid Short-Term Disability
Long-Term Disability
HSA with Company Contribution
FSA, LPFSA, HRA & Dependent Care Accounts
Pet Insurance
Professional Development Opportunities
Employee Discounts
Wellness Benefits
Employee Recognition Program
And More!
Why Maine Eye?
At Maine Eye, youre more than the person checking patients in—youre an important part of creating a welcoming and positive experience from the moment a patient walks through our doors. Daytime hours. No nights. No weekends. On-the-job training.
Whether you already have healthcare experience or are looking for an opportunity to start a career in healthcare, we want to hear from you.
Qualifications
NO NIGHTS and NO WEEKENDS!
Come join the team at Maine Eye, home to Maines #1 Surgery Center for 2026 and proudly recognized among the top surgery centers in the nation!
Are you a people person who enjoys helping others and providing exceptional customer service? Maine Eye is looking for a friendly, professional, and dependable Medical Receptionist to join our team.
Healthcare experience is not required—we provide on-the-job training! If you have experience in customer service, reception, retail, hospitality, healthcare, or another people-focused environment we want to hear from you.
The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing, and directing patients at the central check-in station, and providing warm and inviting atmospheres for all who enter the practice. This position works normal business hours Monday – Thursday 7:30 AM – 4:30 PM and Friday 7:30 AM – 4:00 PM. Flexibility within the schedule is needed from time to time to meet business goals and provide exceptional patient service.
Responsibilities include and are not limited to:
- Welcome and greet patients, visitors, and vendors, creating a friendly and positive first impression.
- Check patients in for appointments, ensuring demographic, insurance, and referral information is accurate and up to date.
- Collect copays and outstanding balances, obtain required signatures, and verify necessary patient documentation.
- Answer phones, respond to patient questions, and provide information about office policies, services, and procedures.
- Direct patients and visitors to the appropriate departments or staff members.
- Perform general administrative duties, including data entry, managing paperwork, and maintaining accurate patient records.
- Work collaboratively with physicians, clinical staff, and coworkers to ensure a smooth and efficient patient experience.
- Maintain professionalism, accuracy, and exceptional customer service in a fast-paced healthcare environment.
Requirements:
- Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
- Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
- Ability to communicate and speak clearly and concisely.
- Exceptional customer service skills
- Ability to exercise judgement, initiative, and possess critical thinking skills.
- Professional communication with internal and external contact and patients.
- Diligence and accuracy in a fast pace, multi-tasking environment is essential.
Experience Requirements:
On the job training provided.
Educational Requirements:
High school diploma or equivalent required.
Pay Range:
$18.00 - $26.38
Benefits & Perks
At Maine Eye, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.
Benefits available to eligible employees may include:
- Medical and Dental Insurance
- 401(k) Retirement Plan with company match up to 5%
- Company Profit Sharing
- Paid Time Off (PTO)
- 9 Paid Holidays plus a Floating Holiday
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability
- Long-Term Disability
- HSA with Company Contribution
- FSA, LPFSA, HRA & Dependent Care Accounts
- Pet Insurance
- Professional Development Opportunities
- Employee Discounts
- Wellness Benefits
- Employee Recognition Program
- And More!
Why Maine Eye?
At Maine Eye, youre more than the person checking patients in—youre an important part of creating a welcoming and positive experience from the moment a patient walks through our doors. Daytime hours. No nights. No weekends. On-the-job training.
Whether you already have healthcare experience or are looking for an opportunity to start a career in healthcare, we want to hear from you.