Customer Service

MAHLECiudad Juárez, ChihuahuaOn-siteFull-timeMid level, 2–5 yearsListed 2 hours ago

Apply now

About this role

Your Role & Responsibilities:

- Manage customer orders to ensure shipments arrive on time to their destination.

- Analyze customer demand to generate/create forecast and sales projection.

- Develop worksheets to determine demand variation (Waterfall chart).

- Creation, configuration and maintenance of SAP system parameters relevant to finish good products.

- Daily preparation of shipments, creation of delivery, management and follow-up of delivery to customer by SAP system as well ensure ASN transmission was successful to customer.

- Define and ensure inventory levels, taking on consideration demand from customer and capacity contracted.

- Monitor customer’s shipment arrives on time.

- Monitor production plan Attaitment, to commit customer demand.

- Review the portals from our customers to monitor scorecards, bulletins, chargebacks, claims, newsletters, orders, demands, etc.

- Participate in the fulfillment of company plans, objectives and goals.

Your Skills & Strengths:

- Career in Industrial, Manufacturing, Logistics or related.

- 2 or 3 years in similar position and contact with customers.

- Bilingual English & Spanish (Advance level).

- Knowledge in MRP Management System (SAP essential).

- Inventory Management, DOH, SUT.

- Excellent communication and negotiation skills.

Do you have any questions?

[email protected]