About this role
At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.
- A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
- Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
- Familiarity with NPI/Customer Engineering domain is advantageous.
- Excellent problem-solving and analytical skills, with a customer-centric approach.
- Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
- A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- 5% travel may be required for this role.
- Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
- Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.