About this role
Principal Accountabilities:
Rooms and prepares patients for examination and treatment. Takes patients brief
history and vital signs, documents in E.M.R, including reason for visit. Reviews open
care gaps/quality indicators. Cleans room after each patient. Maintains efficient patient
flow and keeps patients informed of any delays.
• Notifies patient of change in medications/diet and reminders regarding appointments
as per (verbatim) physician instructions. Monitors patients’ need for weekly and/or
monthly tests/follow up visits.
• Communicates with insurance carriers to obtain prior-authorizations for procedures and
pharmaceuticals. Follows up on referrals.
Carries out front desk administrative duties: answering phone calls, pre-registrations, check-in, appointment confirmations, collecting patient copayments, document scanning, faxing documents.
• Handles patient’s requests for medical information, copies of medical records, refills,
and test results, etc. as per policy. Schedules testing (in or out of office)
• Monitors assigned “inbasket” and clinical pools.
· Coordinates scheduling of hospital procedures, including serial casting, and ensures
all pre-procedure requirements (labs, imaging, medical clearance, etc.) are met
prior to the scheduled procedure date.
· Oversees medication inventories and refrigerator temperature logs while tracking
and replenishing clinical supplies and equipment as necessary.
· Assists with answering patient calls, scheduling appointments, pre-registration,
check-in and checking-out patients and perform other job duties as assigned or
needed.
• Adheres to infection control and hand hygiene guidelines during all patient care
activities. Recognizes and adheres to National patient Safety Goals and AMG
policies/procedures.
• Performs Environment of Care laboratory quality control per policies.
• Reports safety concerns promptly using the AHS Event Reporting System.
• Supports the overall strategic goals of the clinical practice care area and AMG.
• Exemplifies and fosters the AHS P.R.I.D.E. values in their clinical practice: Purpose,
Respect, Innovation, Diversity, and Inclusion, and Extraordinary Caring.
Required:
1. High School Diploma or equivalent.
2. National Certification from an accredited Medical Assistant program.
We accept either: NHA, AAMA, NAHP, ARMA, AMT, AMCA, or NCCT
Preferred:
1. Associate's degree in Medical Care or related field.
2. 1 year of experience in Health Care services.