Passenger List Team Lead- Ahmedabad, India

- Closing Date: 2026-11-24

As Passenger List Team Lead, you will lead the Passenger List Verification function for third-party lounges, ensuring accurate and timely verification, reconciliation, reporting and invoice control activities. You will be accountable for team performance, compliance with Qatar Airways Group policies and procedures, stakeholder engagement and governance of lounge verification processes. Working closely with internal departments and third-party lounge providers, you will drive operational excellence, strengthen controls, monitor performance and identify opportunities to improve processes, accuracy and efficiency across the passenger list verification function.

Key responsibilities

- Lead passenger list verification and reconciliation activities across the third-party lounge portfolio, ensuring accuracy, compliance and adherence to established service levels.
- Allocate workloads, monitor team productivity and ensure timely completion of verification activities.
- Review and approve reconciliation results, discrepancy investigations and exception handling before final submission and invoice approval.
- Act as the primary escalation point for complex verification issues, disputes and stakeholder queries, ensuring timely resolution.
- Monitor compliance with policies, procedures, governance standards and contractual requirements relating to passenger list verification.
- Develop and enhance verification procedures, reporting frameworks, quality assurance processes and operational controls.
- Analyse verification trends, operational risks and recurring discrepancies, implementing corrective and preventive actions where required.
- Lead process improvement and automation initiatives to improve efficiency, accuracy and control within verification activities.
- Produce and present management reports covering verification performance, lounge usage trends, compliance metrics, workload and productivity.
- Coach, train and support Passenger List Verifiers, fostering continuous development and high-quality performance.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible.

To succeed in this role, candidates should meet the following qualifications and requirements:

- Bachelor’s Degree or equivalent with a minimum of 3 years of job-related experience; or High School Qualification, Vocational Qualification, Diploma or equivalent with a minimum of 4 years of job-related experience
- Experience working with airline systems, database-driven applications, web portals and reporting tools.
- Strong ability to review, reconcile and analyse operational data from multiple sources.
- Excellent analytical and problem-solving skills.
- Advanced proficiency in Excel, PowerPoint and reporting tools.
- Strong attention to detail and data accuracy.
- Demonstrated ability to drive process improvement and automation initiatives.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.