About this role
Treatment Delivery & Guest Experience: Deliver professional spa treatments and bespoke wellness experiences tailored to individual guest needs, ensuring adherence to high brand standards.
Guest Consultation & Relationship: Connect with guests to assess expectations, note preferences, conduct seamless pre-/post-treatment handovers, and follow up to ensure overall satisfaction.
Product Knowledge & Retail Sales: Maintain comprehensive knowledge of all treatments and promotions, achieve retail/treatment sales targets, and accurately record daily sales figures.
Hygiene & Treatment Room Care: Ensure treatment rooms, spa equipment, and products meet strict standards of hygiene, sanitation, and presentation before and after each session.
Inventory & Cost Control: Monitor and manage professional treatment stock and supplies, using products strictly according to manufacturer specifications to minimize waste.
Safety, Operations & Flexibility: Adhere to spa SOPs, health and safety regulations, and personal grooming standards, while supporting reception duties, scheduled events, and demonstrations as required.
Key Responsibilities
Treatment Delivery & Guest Experience: Deliver professional spa treatments and bespoke wellness experiences tailored to individual guest needs, ensuring adherence to high brand standards.
Guest Consultation & Relationship: Connect with guests to assess expectations, note preferences, conduct seamless pre-/post-treatment handovers, and follow up to ensure overall satisfaction.
Product Knowledge & Retail Sales: Maintain comprehensive knowledge of all treatments and promotions, achieve retail/treatment sales targets, and accurately record daily sales figures.
Hygiene & Treatment Room Care: Ensure treatment rooms, spa equipment, and products meet strict standards of hygiene, sanitation, and presentation before and after each session.
Inventory & Cost Control: Monitor and manage professional treatment stock and supplies, using products strictly according to manufacturer specifications to minimize waste.
Safety, Operations & Flexibility: Adhere to spa SOPs, health and safety regulations, and personal grooming standards, while supporting reception duties, scheduled events, and demonstrations as required.