About this role
Treatment Delivery & Personalization: Perform professional spa treatments tailored to individual guest needs while upholding luxury service and brand standards.
Guest Journey & Consultation: Connect with guests to assess expectations, record personal preferences, and handle check-in, handover, and satisfaction follow-ups.
Product Knowledge & Retail Sales: Maintain in-depth knowledge of spa therapies and promotions to actively drive retail and service sales targets.
Hygiene & Station Management: Prepare, sanitize, and reset treatment rooms, linens, and equipment in compliance with health and hygiene protocols.
Inventory & Cost Control: Monitor professional supplies, manage stock levels, and use products strictly within manufacturer dosage guidelines to minimize waste.
Operational Flexibility & Safety: Adhere to spa SOPs, safety standards, and scheduled appointments, providing support for front desk reception and promotional events as needed.
Key Responsibilities
Treatment Delivery & Personalization: Perform professional spa treatments tailored to individual guest needs while upholding luxury service and brand standards.
Guest Journey & Consultation: Connect with guests to assess expectations, record personal preferences, and handle check-in, handover, and satisfaction follow-ups.
Product Knowledge & Retail Sales: Maintain in-depth knowledge of spa therapies and promotions to actively drive retail and service sales targets.
Hygiene & Station Management: Prepare, sanitize, and reset treatment rooms, linens, and equipment in compliance with health and hygiene protocols.
Inventory & Cost Control: Monitor professional supplies, manage stock levels, and use products strictly within manufacturer dosage guidelines to minimize waste.
Operational Flexibility & Safety: Adhere to spa SOPs, safety standards, and scheduled appointments, providing support for front desk reception and promotional events as needed.