Lead AV & Commissioning Engineer III

What this Job Entails:

The AV Engineer job family at Astreya supports the design, deployment, maintenance, and optimization of audio-visual (AV) and unified communications (UC) technologies in a global, fast-paced technology environment. This includes AV infrastructure in conference rooms, event spaces, executive communication platforms, and streaming/broadcast capabilities. As levels progress, responsibilities shift from execution and troubleshooting to project leadership, system architecture, global governance, and cross-functional alignment.

Scope: 
•    Leads strategic AV infrastructure projects, including office builds, retrofits, and executive space upgrades.
•    Oversees multi-site AV deployments and ensures alignment with enterprise AV design standards.
•    Defines scalable AV solutions and drives innovation for cross-regional collaboration.

Key Deliverables by Level

- Architect complex AV systems across locations, including broadcast/event spaces and executive conference rooms
- Oversee large-scale AV rollouts, retrofits, and infrastructure upgrades
- Develop and enforce AV design standards, configuration templates, and quality benchmarks
- Collaborate cross-functionally to align AV deployments with IT security and networking policies
- Analyze performance data and recommend innovations to improve reliability and user experience.

Your Roles and Responsibilities:

- Assist with AV equipment setup, teardown, and room resets.
- Perform routine checks and preventive maintenance of AV gear.
- Respond to and resolve simple technical issues under supervision.
- Escalate unresolved issues promptly to higher-level engineers.
- Log and track support tickets accurately.
- Troubleshoot and resolve intermediate AV/VC issues across rooms and endpoints.
- Maintain AV asset inventory and perform firmware/software updates.
- Support live meetings, events, and broadcasts (e.g., Zoom, MS Teams).
- Document root cause analysis and resolutions.
- Coordinate with vendors for repairs and replacements.

Additional Responsibilities:

- Act as AV/VC SME for a region or major site
- Design, implement, and optimize AV system configurations and room standards
- Lead AV deployments and upgrades in collaboration with Facilities and IT
- Monitor performance metrics and drive proactive issue resolution
- Train and mentor junior engineers and support staff
- Oversee project management for global AV initiatives (e.g., standardization, scaling).
- Evaluate and deploy emerging technologies for hybrid work and collaboration.
- Define and enforce global AV infrastructure standards.
- Serve as escalation point for high-impact incidents.
- Partner with network and security teams to ensure AV system integrity.
- Define enterprise AV strategy, roadmap, and architecture.
- Lead AV planning for global new offices, executive spaces, and event environments.
- Manage vendor relationships, procurement, and budget alignment.
- Influence executive-level decisions on hybrid work, broadcast, and collaboration tech.

Establish governance model for AV operations, analytics, and SLAs.

Education and/or Work Experience Requirements:

- Associate degree or Bachelor's degree in a technical or engineering field.Master’s degree in IT, Engineering

Minimum Requirements:

5–8 years of AV engineering experience with a focus on system design, multi-site deployments, or infrastructure leadership.Experience coordinating vendors, managing budgets, and ensuring compliance with global AV standards.

Preferred Certifications (All Levels):

- AVIXA CTS, CTS-I, CTS-D
- Crestron, Extron, Q-SYS, Biamp certifications
- Zoom Rooms, Microsoft Teams Rooms (MTR) deployment certifications
- Dante Certification (Level I–III)
- Project Management (PMP, Agile) for Levels IV–V
- OSHA or equivalent safety certifications for on-site roles

Knowledge, Skills & Abilities (KSAs):

- AV hardware (cameras, microphones, DSPs, speakers, displays)
- AV-over-IP and digital signage systems
- VC platforms (Zoom, Teams, Webex, Meet)
- Signal flow and control systems (Crestron, Q-SYS, AMX)
- Troubleshooting audio/video/networking issues
- Technical documentation and knowledge base creation
- AV system design and commissioning (Level III+)
- Project scoping and stakeholder engagement (Level IV+)
- Work independently and collaboratively in a fast-paced environment
- Adapt to evolving technologies and priorities
- Communicate with technical and non-technical audiences

Provide white-glove support for executives and high-visibility events (Level III+)

Competencies:

Each level represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.

Technical Expertise :

- Designs and optimizes AV system architectures

- Oversees AV infrastructure upgrades and room standardization

Problem Solving & Innovation :

- Leads root cause analysis for complex failures

- Drives AV process improvement and automation efforts

Communication & Customer Service :

- Collaborates with cross-functional leaders and vendors

- Presents system updates and deployment plans

Project & Time Management :

- Manages multi-site projects and ensures timely delivery

- Develops deployment schedules and resource plans

Systems Integration & Governance :

- Defines governance protocols for AV design, deployment, and lifecycle

- Ensures global consistency in room standards

Physical Requirements:

- Ability to lift up to 50 lbs (equipment such as speakers, racks, monitors)
- Comfortable with frequent standing, bending, climbing ladders, and working in ceiling spaces
- Must be able to operate hand tools and diagnostic equipment
- Work in varied environments (conference rooms, labs, event spaces, outdoors)
- Travel may be required
- Use of personal protective equipment (PPE) may be required for on-site roles