About this role
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OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.
Our Business | OMVPetrom.com
At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.
Sustainability | OMVPetrom.com
Your tasks
- Handle and follow-up orders from order creation to invoicing to meet customer needs.
- Assist Borealis General Sales Manager in sales planning and process by collating data.
- Handle and follow up export documents to assure they arrive in time for customs clearance at the destination.
- Keep customer file updated in order to have all the latest commercial information available.
- Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards.
- Processes and maintains complex customer related master data including contracts.
- Processes and tracks various customer requests and contracts fulfillments.
- Places, cancels or adjusts orders. Pro-actively follow-up order income.
- Handles high volume requests coming via email, phone, portal, etc.
- Builds sustainable relationships and trust with customer accounts through open and interactive communication; register complaints, monitor status and communicate progress both internally and externally.
Your profile
- Education: Bachelor degree (Business Adiminstration or similar)
- Relevant professional experience: 2-3 years
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving objectives.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adpt/respond to different type of charcters.
- Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage.
- Advanced in English and French is considered an advantage
- MS office + SAP/ other IT relevant systems (advantage)
What OMV Petrom can offer you
- Long weekend plans are always welcome - on Friday, our office hours end at 14:00.
- You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
- You can work from home, if the work activity allows.
- The number of your days off increase according to your work experience so that you'll enjoy more free time.
- We aim to make your vacation days happier, by paying each vacation day double.
- Are you a top performer? Your work can be rewarded each three months based on performance results.
- Additional days off and various financial support for different events like marriage, child birth, etc.
- Access to LinkedIn Learning and a variety of development programs.
- Do you prefer cars or bikes? We have free private parking.