IT Support Technician

HR PATH GROUP

The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.

Advise to Run ! HR Path, Global Leader in HR solutions

- ADVISE : We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization

- IMPLEMENT : As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)

- RUN : Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

YOUR MISSIONS

As an IT Support Technician , you will work with the Group's dedicated IT helpdesk to provide assistance, support, and operational readiness for their systems.

Your main responsibilities will include:

- Ensure operational readiness of user environments

- Onboarding/offboarding (PC preparation, delivery and stock management)

- Knowledge of Microsoft 365, Active Directory, Intune, Entra

- Ensure operating systems are functioning properly

- Diagnose hardware/software IT malfunctions

- Provide technical assistance and training to users

- Manage incidents and user requests in Canada and internationally (USA, Europe, etc.)

- Write technical documentation for users

- Occasional travel required (once every 3 months)

YOUR PROFILE

We are looking for an autonomous, versatile support professional with a strong team ethic:

- You have at least one prior experience in a similar role

- You have a strong interest in systems and applications

- You are familiar with Apple and Mac environments

- You possess analytical and synthesis skills

- You are autonomous and versatile

- You have network knowledge

- You enjoy working in an international environment: understanding French would be a strong asset

- You are recognized for your communication and organizational skills, as well as your team spirit

- You are eager to join a professional and supportive team that will help you grow your skills

WHAT WE OFFER

- A stimulating work environment at the heart of an entrepreneurial and international culture

- A transversal approach to our activities, which encourages teamwork and excellence

- Numerous opportunities for advancement (horizontal, vertical and international mobility)

- Annual salary increases on the anniversary date to reward performance

- Multiple training opportunities (internal university, certifications)

- Certified Happy at Work, we offer a good life balance with telecommuting possibilities

- A friendly work environment (quarterly team activities, annual international seminar)

See you soon at HR Path !