Guest Experience Intern - Habyt Berlin Waterfront (m/f/d)

About the Role

Housing is hard. One size rarely fits all, and it’s a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt – The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt – The Waterfront offers 144 hotel rooms and 92 residential studios.

Key Responsibilities

- Manage guest check-in and check-out to ensure smooth transitions

- Handle reservations and room inventory to optimize occupancy and revenue

- Work with internal teams to address guest requests and concerns in a timely manner

- Arrange pre-arrival services for VIPs, corporate clients, and groups

- Use analytical skills to track and optimize room inventory for new reservations

- Find ways to improve guest satisfaction and team performance; keep accurate guest data in the PMS and other IT systems, following SOPs

Qualifications

- 1 year of study or work experience in the hospitality or customer service industry, preferably in a hotel or serviced apartment

- A high level of English and German is required; additional languages are a plus

- Ability to exceed guest expectations and achieve high satisfaction scores

- Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds

- Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns

- Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems

- Willingness to work on rotating shifts – 5 days per week, including weekends and public holidays

Why Join Habyt?

- Welcome Package:  Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving.

- Team Events:  Connect and have fun with your colleagues at our regular, lively company events.

- Career Growth:  From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

- Urban Sports Club Membership:  Stay active with a subsidized Urban Sports Club membership.

- Employee Discount:  Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our co-living homes.

- Have an impact:  Join a fast-growing company and be part of a diverse, international, and talented team.  Together we are revolutionizing the housing market!