About this role
- Hardware network solution deployments spanning geographical separation.
- Prepare documentation for internal and external clients detailing system/ Network designs and configuration of deployed solutions.
- Handling Network related issues, handling LAN/ WAN, and SD WAN, DNS, Firewall related issues and support to employees and internal team globally.
- Network Security patching.
- Cisco / Juniper Firewall experience required
- Working closely with Cyber Security team to manage Security patches on allocated tasks
- Handling global Network plat form and available to work in Shits, if needed
- Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
- Continuously develop and enhance knowledge, skills, and abilities to handle operating systems, networking infrastructure and products & services that BBOX supports.
- Provide timely resolution, track tickets in Service now, Update ticket status, resolution basis in BBOX SLA defined
- Actively and consistently, recommend and support all efforts to improve, simplify, automate and enhance day-to-day service delivery operations and the client experience.
- Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
- Directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure.
- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint