Customer Service Brand Ambassador Expert (BAE)

We are looking for energetic, customer-focused individuals
who are passionate about delivering exceptional customer experiences.

As a Customer Service Brand Ambassador Expert (BAE) ,
you will be responsible for assisting customers across various communication
channels, including telephone, email and live chat. You will play an important
role in building positive customer relationships, resolving queries and
ensuring that every interaction reflects professionalism and a high standard of
service.

The ideal candidate is approachable, empathetic, adaptable
and confident in communicating with customers. You should enjoy working in a
fast-paced environment, be solution-driven and take pride in providing
excellent customer service.

Key Responsibilities

- Deliver
excellent customer support across telephone, email and live chat.
- Respond
to customer queries, complaints, requests and feedback in a professional
and helpful manner.
- Resolve
customer issues efficiently while maintaining high service standards.
- Build
and maintain positive customer relationships through clear, friendly and
professional communication.
- Develop
a good understanding of the products and services being supported.
- Identify
customer needs and provide appropriate solutions.
- Accurately
capture customer interactions, feedback and outcomes on internal systems.
- Escalate
complex or sensitive customer queries when necessary.
- Meet
required customer service, quality, productivity and performance targets.
- Work
collaboratively with team members and management to achieve business
objectives.
- Adapt
to changing customer needs, processes and operational requirements.
- Represent
the organisation and its brand professionally during every customer
interaction.

Requirements

- Matric
/ Grade 12 or equivalent qualification.
- Minimum
2 years' previous customer service
- Minimum
2 years' previous contact centre or BPO experience.
- Fluent
in English, with strong written and verbal communication skills.
- Excellent
telephone etiquette and interpersonal skills.
- Strong
attention to detail and accuracy.
- Good
organisational and time-management skills.
- Computer
literacy and the ability to navigate multiple systems.
- Ability
to multitask and manage customer interactions effectively.
- Strong
problem-solving and conflict-resolution skills.
- Ability
to work independently and as part of a team.
- Willingness
and ability to work rotational shifts, including weekends and public
holidays where required.
- Comfortable
working in a fast-paced, target-driven environment.

Advantageous Experience

The following would be beneficial:

- Experience
supporting customers through telephone, email and live chat.
- Experience
working with international customers.
- Hospitality,
retail or customer-facing industry experience.
- Experience
using CRM systems or customer service platforms.
- Experience
handling customer complaints and escalations.
- Previous
experience in a quality-driven or performance-based environment.

Benefits

- A
dynamic and professional working environment.
- Comprehensive
training and ongoing development.
- Career
growth and internal promotion opportunities.