Associate Manager - Entertainment

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Centre, Abercrombie & Fitch, and VOX Cinemas. We believe in making Great Moments for Everyone, Every day.

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JOB TITLE
Associate Entertainment Manager | Majid Al Futtaim Entertainment | Operations

ROLE SUMMARY
The Associate Entertainment Manager is responsible for supporting the daily operations of the assigned entertainment and food & beverage venue, ensuring the highest levels of customer experience, operational excellence, team performance, safety compliance, and financial results. The role partners closely with the Entertainment Manager to drive sales, uphold brand standards, and deliver memorable guest experiences.

ROLE PROFILE

- Support the Entertainment Manager in overseeing daily venue operations and ensuring smooth performance and service delivery.
- Maintain venue standards through regular inspections, equipment monitoring, operational audits, and corrective actions.
- Lead daily team operations, including staff deployment, rotations, briefings, attendance, grooming, and performance monitoring.
- Coach and train team members to improve guest engagement, product knowledge, upselling, and overall service standards.
- Manage customer concerns, monitor feedback and NPS results, and implement actions to continuously improve the guest experience.
- Support revenue and operational targets through effective staffing, cost control, sales initiatives, and performance monitoring.
- Oversee cash handling, revenue reporting, stock counts, inventory control, purchasing, receiving, and financial compliance.
- Ensure compliance with health, safety, security, food safety, regulatory requirements, and MAF Entertainment standards and initiatives.

REQUIREMENTS

- Minimum 4-5 years of experience in a high-volume entertainment, hospitality, or leisure environment.
- Minimum 2 years of experience in a Team Leader, Supervisor, or equivalent leadership position managing medium to large teams.
- Proven ability to drive operational KPIs, sales performance, service excellence, and team performance.
- Strong leadership, coaching, communication, problem-solving, and stakeholder management skills.
- Good understanding of inventory management, stock control, cash handling, and operational procedures.
- Flexible to work shifts, weekends, public holidays, and project openings, with a hospitality qualification and PIC Level 3 certification preferred.

WHAT WE OFFER

- At Majid Al Futtaim, we’re on a mission to create great moments, spread happiness, and build experiences that stay in our memories for a lifetime. Join a company recognized as a regional leader across entertainment, retail, and lifestyle sectors.
- Work in a dynamic and collaborative environment where innovation, growth, and development are encouraged.
- Be part of a diverse workforce of over 45,000 talented colleagues guided by our values and Leadership Model.