Senior Associate, Operations

JOB TITLE
Senior Associate, Operations | MAF Properties | West Region

ROLE SUMMARY
The position is mainly responsible to effectively Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.

ROLE PROFILE

- Oversee daily mall operations, ensuring high standards across facilities, security, safety, cleaning, engineering, parking, and overall centre presentation.
- Manage tenant and customer relations, acting as a key point of contact and ensuring tenant compliance with mall rules and operational requirements.
- Ensure Health, Safety, Fire, and Security compliance, identifying risks and following up on corrective actions.
- Conduct regular property inspections to maintain cleanliness, preventive maintenance, safety, and overall operational quality.
- Manage operational and CAPEX budgets, including budget planning, prioritization, utilization, and cash-flow monitoring.
- Coordinate operational audits covering facilities management, fire safety, health & safety, security, and internal controls, ensuring recommendations are implemented on time.
- Drive sustainability initiatives, including waste management and achievement of sustainability targets in line with organizational policies.
- Monitor operational performance and reporting, maintaining documentation and providing accurate reports and data to Mall Management and centralized teams.

REQUIREMENTS

- Bachelor’s degree in Operations Management or a related field.
- 4–6 years of relevant experience in mall operations, facilities management, maintenance, safety, and security.
- Preferably experienced in large shopping malls or real estate companies in the GCC or international markets.
- Strong operations management and leadership skills, with the ability to work effectively under pressure.
- Proficient in MS Office and MS Project; AutoCAD knowledge is an added advantage.
- Detail-oriented and team-focused, with the ability to follow procedures while maintaining a big-picture operational perspective.

WHAT WE OFFER

- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.