Sr. Associate - Customer Care - Collections 5B

Sr. Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description -

Responsibilities

·       All aspects of collections regarding debtor's ledger and the need of detailing all collection activity.

·       Follow collection strategy-Statement Of Account, Reminders, Dunning letters.

·       Handling customer calls

·       Prepare payment plan and align with key customers.

·       Close monitor on customer ledger for follow-ups and Promise to pay.

·       Follow escalation matrix on overdue payments or customer bankruptcy.

·       Close co-ordination with Cash Application, Dispute and Credit management team to seek or supply the required information.

·       Allocating and clarifying payments and handling overdue payments

·       Receive and resolve discrepancies (bank, business, customer contact)

·       Analyze aged lines  for write off per policy.

·       Maintain Customer DTP

·       Month end processing and reporting requirements.

·       Ensuring all associate activities are compliant to the audit requirements.

·       Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.

·       Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

·       Support with preparing reports and releasing orders

Qualifications we seek in you!

Minimum qualifications

·       University graduate

·       Fluent in Romanian language. Proficient oral and written communication skills

·       Relevant domain experience.

·       Prior work experience.

·       System proficiency in MS Office Tools especially MS excel.

·       Ability to work with SAP.

·       Customer service orientation

·       Ability to work effectively under pressure.

·       Problem solving and decision-making ability.

- Strong analytical skills and attention to detail

·       Accounting knowledge – basic level

- undefined

Preferred qualifications/ Skills

·       Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)

·       Hungarian language with oral and written is advantage

Qualifications -
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications -
Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills -
Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing, Personal Banking, Retail Banking, Wealth Management

Language
English (Required), Hungarian, Romanian (Required)

Language Proficiency -
English (OVERALL - Upper Intermediate - B2), Hungarian (OVERALL - Intermediate - B1), Romanian (OVERALL - Proficient - C2)

Additional Job Location -

Job Type
Regular

Master Skill List -
Customer Care - Collections

Remote Type -
Hybrid

Work Shift -
Standard (Romania)

Why join Genpact?
•     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•     Make an impact – Help global enterprises solve business challenges that matter 
•     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.