About this role
To process and evaluate specialized mortgage account changes including, but not limited to, modifications, contractual adjustments such as annual or monthly rate changes. To answer mortgage related inquires and questions regarding active loans for members and internal customers. To set up and maintain records within the Mortgage Servicing Platform (MSP). Perform basic/routine tasks with basic scope.
- Ability to work independently and in a team environment
- Effective in remaining diplomatic and tactful when interacting with staff, management, vendors, and members
- Effective verbal and written communication skills
- Basic skills in performing mathematical calculations and working accurately with numbers
- Basic skills in researching, analyzing, and problem solving
- Basic skills in interpreting and applying instructions
- Effective skills in word processing and spreadsheet software
- Basic skills in exercising initiative and using good judgment to make sound decisions
- Effective skills in organizing, planning, and time management to produce desired results and achieve goals and objectives
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective skill examining and interpreting information quickly and accurately
Desired Qualifications
- Familiarity with Navy Federal mortgage products, services, programs, policies and procedures
- Familiarity with mortgage lending requirements, regulations, and procedures and mortgage servicing policies and practices
- Familiarity with mortgage & equity payment/payoff functions and related servicing regulations
- Familiarity with Navy Federal financial and credit transaction processes and mortgage servicing system
- Ability to analyze, comprehend, and explain complex mortgage loan accounts
- Exposure to automated lending systems
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 141 Security Drive, Winchester, VA 22602