Site Operations Lead (66008)

Job Title: Site Operations Lead

Employment Type: Full-Time

FLSA: Exempt

POSITION SUMMARY

The Site Operations Lead supports and coordinates daily janitorial operations, providing operational guidance to janitorial staff to ensure cleaning standards, safety requirements, and client expectations are met. This hands-on role monitors quality, conducts inspections, supports employee training, and addresses routine operational challenges. The position also provides field support and coverage as needed, while escalating significant employee, client, and operational concerns to the Regional Site Director.

KEY RESPONSIBILITIES

While the following list encompasses the primary duties and responsibilities of the role, the incumbent is also expected to perform other duties as assigned.

Leadership & Operational Coordination

- Provide guidance and support to janitorial staff.

- Help the Regional Site Director with daily operations, staffing, and coverage needs.

- Assist janitorial staff with day-to-day questions and challenges; assist with cleaning as needed

- Keep track of team performance, work progress, attendance, and timekeeping, and report any concerns.

- Walk through facility to check work quality and site conditions.

- Help resolve everyday staffing and operational issues, bringing larger concerns to management.

- Step in and assist cleaning teams when extra support or coverage is needed.

Training & Employee Development

- Assist with onboarding and training of janitorial staff.

- Coach employees on cleaning techniques, equipment use, and company procedures.

- Provide guidance and feedback to janitorial staff to promote consistency and accountability.

- Identify training needs and communicate performance concerns to the Regional Site Director.

- Lead by example through professionalism, dependability, and quality work.

Cleaning Operations & Quality Assurance

- Conduct site inspections and quality checks to ensure cleaning standards and client expectations are met.

- Identify cleaning deficiencies and follow up with Regional Site Director on corrective actions.

- Verify completion of assigned tasks, checklists, and operational requirements.

- Participate in client walkthroughs and address service concerns as needed.

- Ensure required checkouts, documentation, and photographs are completed.

- Identify recurring quality issues and recommend process improvements.

Safety, Compliance & Equipment Management

- Reinforce company safety policies, sanitation standards, and operating procedures.

- Conduct safety checks and ensure designated emergency areas remain clear and accessible.

- Ensure proper handling, storage, and maintenance of cleaning equipment, chemicals, and propane tanks.

- Monitor equipment and supply needs; communicate shortages and repair requests.

- Ensure janitorial closets and equipment are clean, organized, and ready for subsequent shifts.

- Follow up on outstanding equipment or facility concerns.

- Report safety hazards, incidents, and compliance concerns to the Regional Site Director.

Reporting & Communication

- Provide regular updates to the customer and Regional Site Director on team performance, staffing, and site conditions.

- Complete quality inspection reports and document any issues or incidents.

- Share employee concerns, attendance issues, and client feedback with the appropriate people.

- Keep janitorial staff informed of job expectations and daily priorities.

- Document areas that need improvement and follow up to make sure issues are corrected.

- Help keep communication flowing between janitorial staff, client, and TEC Services leadership.

- Bring major employee, client, or operational concerns to the Regional Site Director.

KEY PERFORMANCE INDICATORS (KPI’S)

- Consistent cleaning quality and compliance with established standards across assigned locations.

- Completion of scheduled site visits and quality inspections.

Timely identification, communication, and resolution of cleaning deficiencies.

Consistent operational communication and reporting to the Regional Site Director.

Working Lead accountability and adherence to established procedures.

Proper equipment maintenance, storage, and availability.

Compliance with safety and sanitation requirements.

Timely escalation and follow-up of operational, employee, and client concerns.

Qualifications

- Minimum of 2–3 years of experience in janitorial, custodial, or facility services.

- Previous leadership experience overseeing janitorial teams or multiple work locations preferred.

- Strong understanding of commercial cleaning practices, equipment, and sanitation standards.

- Demonstrated ability to coach, guide, and support employees in a team environment.

- Strong communication, organizational, and problem-solving skills.

- Ability to manage competing priorities and provide support across multiple locations.

- Strong attention to detail and commitment to quality and customer satisfaction.

- Ability to work independently while maintaining consistent communication with management.

- Must be willing to work night shifts, travel between assigned store locations, and adjust schedules based on business needs.

- Bilingual in English and Spanish is a plus.

PERSONAL ATTRIBUTES

- Leadership: Demonstrates the ability to guide, motivate, and support team members while promoting accountability.

- Communication: Effectively communicates expectations, operational updates, and concerns to employees, clients, and management.

- Problem-Solving: Identifies operational challenges and takes appropriate action to address or escalate concerns.

- Detail-Oriented: Recognizes inconsistencies in cleaning quality, safety, and operational procedures.

- Adaptability: Adjusts to changing business needs, staffing challenges, and client expectations.

- Time Management: Effectively prioritizes site visits, inspections, follow-ups, and operational responsibilities.

- Customer-Focused: Maintains a strong commitment to service quality and positive client relationships.

- Dependable: Demonstrates reliability, initiative, and ownership of assigned responsibilities.

PHYSICAL DEMANDS / WORK ENVIRONMENT

- Continually required to stand, walk, bend, stoop, and kneel.

- Ability to perform physical cleaning duties and operate commercial cleaning equipment as needed.

- Must be able to lift and/or move up to 50 pounds.

- Ability to effectively communicate orally with customers, employees, vendors, and management.

- Regular use of a mobile phone, email, and other communication tools is essential.

- Work may be performed in retail/grocery environments or distribution facilities.

- Must be willing to work different shifts when business needs arise.

TEC Services reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee. This job description is not an employment contract, implied or otherwise.

The referenced pay range or salary is based on TEC Services good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level with consideration for internal parity.