Assist Mgr Front Office

Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Atterbury Hotel, managed by Sage Hospitality, may just be your ideal location. We are the architects of experience creating a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us be your guide.

Forge ahead with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

The Assistant Front OƯice Manager supports the Front OƯice Manager in leading daily front desk and guest services operations. The position serves as a visible manager on duty during assigned shifts, ensures consistent service standards, coaches front oƯice colleagues, resolves guest issues, and coordinates with hotel departments to deliver eƯicient and personalized guest experience.

Responsibilities

Front office leadership and operations Direct daily front desk workflow during assigned shifts, including arrivals, departures, room assignments, room readiness, and accurate guest account handling. Serve as the front oƯice leader on duty when assigned; make timely operational decisions within established authority and escalate significant matters appropriately. Monitor staƯing coverage, lobby presentation, shift handoƯs, operating procedures, and adherence to hotel service and safety standards.Guest experience and service recovery Handle escalated guest concerns with professionalism, document follow-up, and coordinate timely resolution across departments. Support VIP, special-occasion, group, and repeat-guest recognition and arrival planning in coordination with applicable hotel teams. Review guest feedback and service trends; propose practical improvements and track follow-through on recurring issues.Team leadership and development Coach and train front oƯice colleagues on service standards, systems, policies, and guest recovery; provide timely feedback to the Front OƯice Manager. Direct work assignments and support onboarding, performance feedback, and department meetings as delegated by the Front OƯice Manager.Controls, communication, and collaboration  Follow and reinforce standards for payment processing, cash handling, guest privacy, security, and incident documentation.  Coordinate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other partners to address guest needs and operational challenges.  Complete shift reports, management handoƯs, and assigned follow-up items; support front oƯice projects and operational initiatives.OTHER RESPONSIBILITIES All other duties as assigned, requested or deemed necessary by management. BEHAVIORAL FOCUS At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality. At The Atterbury Hotel, we embrace:  Architectural Landmark Hospitality - The 1906 Fulton Building's seven-story arch and 30-foot stained glass dome set the stage from arrival  Cultural District Anchor - Steps from Heinz Hall, Benedum Center, PNC Park, and the August Wilson Center  Historic Preservation as Guest Experience - National Register of Historic Places status felt in every lobby corner and communal space  Warm Pittsburgh Hospitality - Friendly, unpretentious service with a genuine love for the city and its guests  All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Atterbury Hotel and align with Sage Hospitality's commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

- Must have total understanding of all hotel front office procedures.

- Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.

- Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

- Must be fluent in oral and written English.

- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

- Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to read written forms of communication and monochrome computer screen.

- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

- Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment Used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

Benefits

· Medical, Dental, & Vision Insurance

· 401(k) with 100% Employer Match

· Paid Vacation and Sick Time

· Complimentary Employee Meals

· Hotel Discounts (Both Marriott and Sage Portfolios)

· Eligible for Referral Bonuses

· Incentive Programs

· Cell Phone Discounts