Senior Director IT – PMO and Governance

Role Summary:

The Senior Director IT – PMO and Governance is an integral member of the IT Digital senior leadership team. This role is responsible for establishing and leading IDEXX's enterprise IT Program Management Office, driving disciplined portfolio governance, delivery standards, and investment prioritization across all major technology programs, including Enterprise Architecture, Enterprise IT Applications, Commercial IT, Digital Customer Experience, Reference Lab IT, and IT Infrastructure projects and program initiatives.

This role collaborates closely with senior executives, IT leaders, and business stakeholders to ensure the IT portfolio is aligned to strategic priorities, resourced appropriately, and delivered predictably. The Senior Director will champion a culture of accountability and transparency, standardize program and project delivery practices across the organization, and provide executive-level visibility into portfolio health, risk, spend, and value realization.

Responsibilities:

IT Portfolio Strategy & Governance

- Establish and lead the enterprise IT PMO, defining the operating model, governance structure, and delivery standards for programs and projects across the IT Digital organization.

- Develop and maintain a prioritization framework that aligns the technology investment portfolio with business strategy, financial targets, and enterprise capacity.

- Partner with Enterprise Architecture, Enterprise IT Applications, Commercial Digital, and Infrastructure leaders to ensure the portfolio reflects a unified technology roadmap.

- Own the intake, evaluation, and approval process for new initiatives, ensuring appropriate business case rigor and executive sign-off.

Program & Project Delivery Governance

- Define and implement IT Digital program delivery governance, stage-gate controls, AI-enablement of SDLC and quality standards across Agile, Waterfall, and hybrid delivery methodologies.

- Establish consistent practices for project planning, scheduling, risk and issue management, and change control across all IT programs.

- Provide oversight and escalation support for at-risk programs, driving corrective action plans in partnership with program and delivery leaders.

- Lead post-implementation reviews and value realization tracking to ensure committed business outcomes are achieved.

Resource & Capacity Management

- Drive the enterprise IT resource and capacity planning, ensuring the right skills and staffing levels are allocated against prioritized initiatives.

- Partner with functional IT leaders to forecast demand, identify constraints, and resolve resource conflicts across the portfolio.

- Manage the IT capital and operating expense portfolio in partnership with Finance, tracking spend against plan and forecasting variance.

Executive Reporting & Stakeholder Engagement

- Deliver clear, consistent, and accurate portfolio reporting to executive leadership, including status, risk, spend, and value realization dashboards.

- Serve as a trusted advisor to business and IT executives, translating portfolio trade-offs and delivery trends into actionable insight.

- Facilitate governance forums (e.g., steering committees, portfolio reviews) that drive timely decision-making and executive alignment.

Process, Tools & Continuous Improvement

- Select, implement, and continuously improve PPM tooling and reporting infrastructure to support portfolio and delivery visibility.

- Drive maturity of project management practices, templates, and training across the IT organization.

- Identify opportunities to streamline governance processes, reducing administrative burden while strengthening delivery discipline.

Organization & Talent Leadership

- Recruit, develop, and lead a high-performing team of program and project managers, PMO analysts, and governance leads.

- Build a culture of accountability, continuous learning, and strong business partnership within the PMO.

- Mentor project and program leaders across the broader IT organization, raising the overall delivery capability of the function.

Risk, Compliance & Financial Stewardship

- Ensure IT programs adhere to enterprise risk, audit, financial control, and regulatory requirements.

- Partner with Internal Audit, Risk, Security, and Finance teams to maintain strong governance across the technology portfolio.

- Maintain documentation and controls needed to support internal and external audits of IT program delivery and spend.

IT Quality Assurance

- Maintain documentation and controls needed to support internal and external audits of IT program delivery and spend.

- Establish enterprise-wide IT quality assurance standards, defining test strategy, defect management, and release readiness criteria applied consistently across all technology programs.

- Partner with delivery, engineering, and product leaders to embed QA practices — including automation coverage and UAT sign-off — into the standard program and project lifecycle.

- Drive reporting on quality trends, production defect rates, and release stability to inform governance decisions and continuous improvement.

- Champion the adoption of test and process automation across the PMO and program teams, reducing manual effort, improving release velocity, and increasing consistency of quality outcomes.

- Ensure QA rigor scales appropriately across Agile, Waterfall, and hybrid delivery models, balancing speed of delivery with product reliability and risk mitigation.

Required Qualifications:

- Bachelor's or Master's degree in Business, Information Systems, Computer Science, Engineering, or related field.

- 15+ years of progressive IT experience, including significant hands-on leadership of PMO, portfolio governance, or large-scale program delivery functions.

- 10+ years of leadership experience managing teams of program/project managers in large, global, matrixed organizations.

- Demonstrated experience building or scaling an enterprise IT PMO, including governance frameworks, prioritization models, and delivery standards.

- Strong financial acumen, including experience managing multi-million dollar IT capital and operating budgets.

- PMP, PgMP, PfMP, or SAFe certification strongly preferred.

- Proven ability to operate across Agile, Waterfall, and hybrid delivery methodologies.

- Experience with PPM/portfolio tools (e.g., Clarity, ServiceNow, Rally, Atlassian Jira, or similar).

- Strong executive-level communication and influencing skills, with the ability to drive alignment among senior stakeholders on priorities and trade-offs.

- Experience operating in regulated, global environments such as manufacturing, diagnostics, biotech, or life sciences preferred.

- Working knowledge of enterprise systems (e.g., SAP ERP), AI-enablement of systems development lifescycle, and technology domains such as Enterprise Architecture, IT Applications, and Infrastructure.

Leadership Competencies (IDEXX Business Leader Framework):

In alignment with IDEXX's Business Leader Competency Profile, success in this role will draw heavily on the following differentiating competencies:

- Manages Complexity – synthesizes portfolio-wide information and interdependencies to drive sound governance decisions.

- Balances Stakeholders – anticipates and balances the needs of business and IT stakeholders across a diverse technology portfolio.

- Resourcefulness – secures and optimizes resources across competing organizational priorities.

- Organizational Savvy – navigates complex governance and political dynamics to advance portfolio priorities.

- Drives Results – ensures consistent, predictable delivery of committed business outcomes.

- Builds Effective Teams – builds and leads a high-performing, accountable PMO organization.

What you can expect from us:

- Salary range starting at $250,000 based on experience
- Opportunity for annual cash bonus & equity grant
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

EEO Statement

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws