Front of House Receptionist - Oxford - OX4

Do you have a natural talent for exceptional customer service?About us Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. We are a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly because we know our people are our greatest asset. We invest in their development and provide opportunities to build rewarding careers within the security industry.A career with Dardan means joining an ACS Pacesetter and a company recognised by Infologue as “One to Watch.”Our missionBe ethical, be authentic, be agile and be smart.We do our best and then do a little bit more, every time.Our VisionTo be a trusted partner for Security solutions through intelligence, innovation, and influence. Reward and BenefitsUnlimited training and opportunities to progress £15.00 per hour60 hours per week12 hour shift pattern, working Monday to Friday days 07:00 to 19:0028 days paid holidayRecognition rewardsAccess to a 24/7 employee wellbeing support lineVirtual GP ServiceEarn an extra bonus through recommend a Friend Scheme, no limitsThe OpportunityWe're looking for someone who genuinely enjoys helping people, creating positive experiences, and making every interaction memorable. This isn't just a front desk role, it's an opportunity to become the face of a prestigious location, delivering a first-class guest experience from the moment someone arrives.Whether welcoming visitors, assisting residents, supporting clients, or solving problems before they arise, you'll be someone who takes pride in providing outstanding service and building positive relationships. The role is focused on customer service, contractor management, and supporting the Facilities Manager and wider site team.Your duties include (but are not limited to):Providing a warm, professional, and friendly welcome to all guests, visitors, and clients.Delivering a high-end concierge and guest services experience.Managing enquiries confidently and finding effective solutions.Coordinating visitor access and maintaining accurate records.Handling calls, emails, and face-to-face interactions with professionalism.Supporting the smooth day-to-day operation of the site.Escalate incidents or concerns in line with site proceduresFull in-house training will be provided.Essential Skills and ExperienceRight to work in the UK and a five-year checkable historyExceptional customer service skillsExperience in concierge, guest services, front of house, customer service, events, luxury retail, hotels, or similar customer-focused environments would be advantageousThe ability to remain calm, organised, and professional in a busy environmentPunctual and reliableKnowledge of the MS packages (excel, word, outlook)Highly intuitive with a curious mindsetHighly presentable in line with our corporate brandResilient and pro-active in your workDiversity, Inclusion and EqualityAt Dardan, we are committed to building a workforce of talented, intuitive and ethical professionals. We achieve this by attracting and retaining people from diverse backgrounds and creating an inclusive environment for our employees and clients.We recruit based on talent, skills and potential and continue to develop a culture where everyone is respected and valued. We believe diversity of thought, experience and perspective strengthens our business, encourages innovation and supports better collaboration.We welcome applications from people who share our values and want to be part of a professional, supportive and forward-thinking security team.Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!