Housekeeping Supervisor

Job Description

Housekeeping Supervisor

Position Summary

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and designated hotel spaces meet the hotel's cleanliness, presentation, and quality standards. This position supervises housekeeping staff, conducts room inspections, assigns daily duties, monitors productivity, and ensures that all work is completed efficiently and according to established hotel standards.

The Housekeeping Supervisor plays an important role in maintaining guest satisfaction by ensuring the hotel provides a clean, comfortable, and welcoming environment.

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Essential Duties and Responsibilities

Daily Operations and Supervision

- Supervise and coordinate the daily activities of housekeeping room attendants, house-persons, and other assigned team members.

- Assign daily room cleaning schedules and distribute workloads based on occupancy and operational needs.

- Monitor employee attendance, punctuality, grooming, and overall job performance.

- Conduct daily team briefings to communicate priorities, special requests, VIP arrivals, and hotel occupancy needs.

- Assist the Executive Housekeeper with scheduling, training, and departmental operations.

- Ensure housekeeping staff follow established cleaning procedures and hotel standards.

Room Inspections and Quality Control

- Inspect guest rooms, bathrooms, hallways, and public areas to ensure cleanliness and presentation meet hotel standards.

- Verify that guest rooms are properly cleaned, stocked, and ready for guest arrival.

- Identify and report maintenance issues, damaged furniture, and items requiring repair or replacement.

- Follow up with housekeeping employees to ensure inspection deficiencies are corrected promptly.

- Monitor room status updates and communicate room readiness with the Front Desk.

Guest Service and Satisfaction

- Respond professionally and promptly to guest requests, complaints, and housekeeping concerns.

- Ensure special guest requests, VIP amenities, and room preferences are handled appropriately.

- Coordinate with the Front Desk and other departments to resolve guest concerns.

- Maintain a positive and service-oriented attitude while representing the hotel.

Training and Employee Development

- Train new housekeeping employees on cleaning procedures, safety requirements, and hotel standards.

- Provide ongoing coaching and guidance to housekeeping staff.

- Monitor employee performance and communicate concerns to the Executive Housekeeper.

- Promote teamwork, accountability, and a professional working environment.

- Assist with employee counseling and documentation when necessary.

Inventory and Departmental Controls

- Monitor housekeeping supplies, linens, cleaning products, and equipment.

- Ensure supplies are properly stored and used responsibly.

- Report shortages, damaged equipment, and supply needs to management.

- Assist with inventory counts and maintain appropriate supply levels.

- Help control departmental expenses and minimize waste.

Safety and Compliance

- Ensure employees follow hotel safety procedures and proper chemical handling guidelines.

- Maintain compliance with hotel cleanliness, sanitation, and security standards.

- Report accidents, injuries, hazardous conditions, and guest property concerns immediately.

- Ensure lost and found items are properly documented and secured.

- Maintain a clean, organized, and safe working environment.

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Qualifications and Requirements

- Previous hotel housekeeping experience required.

- Previous supervisory or leadership experience preferred.

- Knowledge of hotel housekeeping procedures, room inspections, and cleaning standards.

- Strong organizational, communication, and leadership skills.

- Ability to manage multiple priorities in a fast-paced hotel environment.

- Ability to work independently and as part of a team.

- Professional attitude and commitment to excellent guest service.

- Basic computer skills and familiarity with hotel property management systems preferred.

- Flexibility to work weekends, holidays, and varying shifts based on hotel business needs.

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Physical Requirements

- Ability to stand and walk for extended periods.

- Ability to bend, stoop, reach, and climb stairs as needed.

- Ability to lift, carry, push, and pull supplies and equipment, with or without reasonable accommodation.

- Ability to inspect guest rooms and move throughout the hotel.

- Ability to perform the essential functions of the position with or without reasonable accommodation.

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Performance Expectations

The Housekeeping Supervisor will be evaluated based on:

- Guest room cleanliness and inspection scores.

- Guest satisfaction and response to housekeeping requests.

- Employee productivity and departmental performance.

- Completion of assigned tasks and room readiness.

- Compliance with hotel cleanliness and safety standards.

- Leadership, teamwork, and employee accountability.

- Effective communication with other hotel departments.