Barista- Shenandoah Mansions

company

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Shenandoah Mansions is a hotel in Richmond, Virginia. The six-story hotel sits nestled in the historic Fan District, a former bohemian enclave where charming, Italianate boulevards read like a pastiched European hangover. Shenandoah Mansions adorns the charms and intellects of the old world, whilst remaining refreshingly American. With 73 guest rooms, including 4 opulent suites, a mystical bar, an elegant restaurant, daily cafe and an on-site retail store, Shenandoah Mansions is an ode to the matriarchs and the grande dames — to witchcraft and fantasy, ghosts and fever dreams. With hidden nooks and corners, there are secrets to uncover within these palatial halls.

role

About the role

The feel of Shenandoah Mansions lies within the energy of each and every team member. Our ideal Barista brings warmth, attentiveness, and a genuine passion for coffee and thoughtful hospitality to every guest interaction. With a commitment to quality, consistency, and welcoming service, this individual prepares exceptional beverages, maintains an inviting café environment, and works collaboratively with the food & beverage team to create memorable experiences for our guests.

Key Responsibilities

- Prepare and serve espresso drinks, brewed coffee, teas and other café beverages according to established recipes and presentation standards.
- Provide friendly, knowledgeable, and attentive service while welcoming guests and taking orders accurately.
- Operate espresso machines, grinders, brewing equipment, and point-of-sale systems safely and efficiently.
- Maintain consistent beverage quality, proper portioning, and attractive presentation during each shift.
- Keep the café counter, service stations, equipment, and guest areas clean, stocked, and organized.
- Follow food safety, sanitation, allergen awareness, and proper food-handling procedures.
- Assist with serving pastries, light fare, and other café offerings while communicating menu details to guests.
- Process payments accurately and follow established cash-handling procedures.
- Monitor inventory, rotate products, restock supplies, and communicate shortages or equipment concerns.
- Collaborate with food & beverage colleagues to ensure smooth service during busy periods and special events.
- Respond to guest questions and concerns promptly and professionally, seeking management support when needed.
- Uphold ASH brand standards and contribute to a respectful, creative, and collaborative team culture.
- Perform other duties as assigned by management.

Preferred Skills & Attributes

- Previous barista, café, restaurant, or hospitality experience preferred.
- Familiarity with espresso preparation, coffee beverages, and basic food safety practices.
- Strong attention to detail, cleanliness, organization, and consistency.
- A welcoming personality and a passion for delivering exceptional guest experiences.
- Effective communication, teamwork, and time-management skills.
- Ability to stand for extended periods, work in a fast-paced environment, and maintain a flexible schedule, including weekends and holidays.

Physical Requirements

- Ability to stand and walk for extended periods while working in a fast-paced bar and hospitality environment.
- Ability to lift, carry, push, or pull up to 50 lbs., including beverage inventory, supplies, and equipment.
- Manual dexterity to safely operate bar tools, beverage equipment, glassware, and point-of-sale systems.
- Ability to bend, reach, and perform repetitive movements associated with daily bar operations.
- Ability to work in a busy environment while maintaining attention to detail, safety, and exceptional guest service.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.

Compensation & Benefits

Hourly Rate: $16.50

- Health, dental, and vision insurance with company contribution.
- 401(k) with company match.
- Paid time off, sick time, personal days, and paid holidays.
- Food & beverage discounts and discounted hotel rooms.
- Opportunity for growth within Shenandoah Mansions.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.