Test Engineering Manager, AppleCare Service Engineering

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

As a Test Engineering Manager, you will lead a team of engineers, and technicians responsible for enabling and sustaining factory test lines in Cupertino that support all Apple hardware products pre and post New Product Introduction (NPI). These factory test lines are an important asset to Apple, as these enable product quality continuous improvement (activities such as EFFA and QIF) and facilitate the development of field diagnostics and repair processes. In this role, you will collaborate with cross-functional engineering partners to develop test plans and schedules, and ultimately lead the team to execute on those agreements and deliver factory testing capability and capacity when needed by our partners.

Responsibilities include providing leadership during all planning, engineering, and procurement activities to enable automated test line bring-up and continuity:

Responsibilities include providing test engineering leadership during all test station planning and execution to enable test line bring-up and continuity.
Collaborate with Hardware Engineering, Product Quality and AppleCare cross-functional partners and leadership to gain agreement on test coverage and support requirements for NPI and sustaining support as it relates to but not limited to as-is, trade-in and RMAO business.
Understand automated test station functionality as it relates to the product features and responsible for BOM review discussions and finalization of equipment requirements.
Collaborate with global vendors for automated test station bring-up and own the engineering deliverables for overall readiness.
Assign test engineers and technicians during planning phase to execute deliverables for each product test line. These include line layout, test equipment requirements, budget, schedule, system updates, and engineering resources (DRI and temporary) forecasts.
Facilitate and be the gatekeeper for equipment purchasing by collaborating with test engineers and PM’s. Collaborate with PM’s to present budget to the Finance/PQM stakeholders and AppleCare leadership.
Provide engineering leadership during execution of test line plans, installation, qualification and troubleshooting of issues blocking test line readiness for all product lines.
Maintain communication with cross-functional partners during product lifecycle to revisit test line support requirements. Manage team engineering resources as needed to support ongoing test line operations.
Provide mentorship to Test Engineering team members.

Minimum Qualifications

BS or MS in Electrical Engineering, Mechanical Engineering, or Computer Science.
10 years of industry work experience, with 5 years in a people management role, in Test Engineering, Product Quality, or Technical Operations.
Technical leader with established track record of managing engineering teams, including Test Engineering and/or Product Quality responsibilities.
Experience managing the qualification and maintenance of automated test processes & screening procedures.
Ability to identify and communicate improvements for current test, operations, & business processes.
Strong analytical skills and experience with statistical analysis tools.
Experience collaborating with network, security, and infrastructure function.
A solution-oriented work ethic with a high degree of flexibility in supporting multiple projects with a range of complexity & priority.
Previous track record working with cross-functional/interdisciplinary teams.
Excellent verbal and written communication skills, ability to communicate complex items in simple language.
Experience presenting at all levels of the organization, from individual contributors to senior leadership.
High attention to detail.
Ability to travel as required.

Preferred Qualifications

MBA is considered a plus.
Passion for problem solving and identifying root cause.