Order Support Specialist

POSITION TITLE: Order Support Specialist (S3)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

Key starting point of the order entry process within the Commercial Organization. Executes on the completion of customer orders with a focused balance between speed and accuracy. The Specialists work closely with the team leads to ensure all orders are entered timely, effectively and follow all protocols outlined by the various customer deployments.

Responsibilities

- Ability to process orders in all lines of business and in compliance with company policies and procedures. Meet or exceed all metrics related to order processing.

- Consistently demonstrate the ability to balance speed and accuracy.

- Ability to interpret various internal/external customer inputs. Ability to interpret various customer provided inputs (RF Data Sheets, flat files, construction drawings, ) as necessary to complete an accurate order. This includes scrubbing customer provided documents for discrepancies.

- Review order / system discrepancies and determine the best course of action to resolve.

- Provide support to partners as it relates to order statuses.

- Maintain an excellent working relationship with other internal Crown departments to assist in expediting the sales process, improving the quality and completeness of order intakes and outputs.

- Work/participate in special projects, as needed.

WHAT YOU WILL NEED TO SUCCEED

Education/Certifications

- Bachelors Degree in Business, Marketing or related field or equivalent experience

Experience/Minimum Requirements

- Minimum two (2) or more years previous sales and customer support experience

Expectations

- Strong attention to detail

- Proven organizational skills

- Proven customer service skills

- Strong critical thinking skills

- Excellent communication and interpersonal skills

- Proven ability to handle multiple projects

- Ability to work independently and in group settings.

- Ability to train/teach peers

Organizational Relationship

Reports to: Manager, Order Support

Title(s) of direct reports (if applicable): N/A

Where You Will Work: This role falls into our hybrid work model working in the office Mondays, Tuesdays, Wednesdays, and Thursdays. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

- Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).

- Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).

- New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.

- Tuition reimbursement up to $5,250 per year of eligible tuition and fees.

- Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.

- Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.

- Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).

- 10 company holidays plus 2 floating holiday.

- All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $23.08 - $31.73 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.