Operations Senior Specialist II

Bring your attention to detail and operational expertise to a role that helps strengthen loan quality and portfolio readiness. You will support accurate, timely processing while partnering across teams to resolve document exceptions and reduce risk. This is an opportunity to contribute to meaningful operational outcomes in a collaborative, fast-paced environment.

As an Operations Senior Specialist III in Salability Team , you will process daily operational work while balancing accuracy, quality, and productivity. You will focus on correcting errors within collateral trailing documents cited by the custodian and help ensure loans are clean and salable. You will partner closely with closing agents, county contacts, customers, and custody teams to resolve document exceptions and support strong servicing outcomes.

Job responsibilities

- Process daily operational work while balancing quality, accuracy, and productivity expectations.
- Review collateral trailing document exceptions and complete corrections in accordance with established procedures.
- Partner with closing agents, county contacts, customers, and custody teams to resolve document-related issues.
- Identify and escalate emerging issues that may affect document quality, timelines, or risk.
- Support the design and execution of controls that help mitigate operational risk.
- Identify procedure gaps and recommend opportunities to improve quality and consistency.
- Perform high-risk reviews when needed to support goals, targets, and operational requirements.
- Participate in special projects, key initiatives, and process improvement activities.
- Adapt to changes in processes, procedures, systems, and business priorities.

Required qualifications, capabilities and skills

- 2 years of mortgage banking experience.
- Knowledge of mortgage documents.
- Strong verbal and written communication skills, including professional telephone etiquette.
- Strong time management and organizational skills.
- Ability to follow complex methods, policies, and procedures.
- Ability to work effectively in a team environment and as an individual contributor.
- Ability to meet deliverables and remain calm in high-stress situations with tight timelines.
- Ability to work overtime as business needs require.
- Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Preferred qualifications, capabilities and skills

- Knowledge of agency guidelines, including FHA, VA, GNMA, FNMA, and Freddie Mac.
- Experience using mortgage servicing or production systems.
- Experience supporting quality reviews, operational controls, or process improvement initiatives.