Rewards Associate

## About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
## About the role

We are looking for a Rewards Associate to support benefits, leave-of-absence processes, and recognition activities for Canada. This position will serve as a first point of contact for employees, HR Business Partners, and line managers, ensuring accurate case management, timely follow-up, and a positive employee experience.The role requires strong attention to detail, customer-service skills, and the ability to investigate cases independently before escalating complex matters to the appropriate specialist.

## Key responsibilities

- Manage end-to-end follow-up of Canadian leave-of-absence and disability cases, including short- and long-term disability, ensuring employee status, benefit coverage, required documentation, system updates, and stakeholder communications are accurately maintained throughout the leave lifecycle.
- Maintain accurate case information and provide regular status updates to HR Business Partners and line managers.
- Support employees with questions regarding Canadian benefits, including enrollment, coverage changes, dependents, and terminations.
- Perform recurring benefits eligibility and enrollment audits, including dependent eligibility and coverage termination, and reconcile benefit elections against payroll deductions to identify and resolve discrepancies.
- Support the Americas recognition program and investigate complex recognition cases, payment issues, and system-related errors.
- Serve as an escalation point for recognition cases and provide guidance to junior team members.
- Analyze cases, identify root causes, and recommend solutions before escalating to Tier 2 specialists.
- Maintain reports and dashboards and contribute to process improvements and automation opportunities.
- Ensure compliance, data accuracy, and proper documentation across all assigned processes.

## Qualifications and skills

- At least one year of experience in HR operations, benefits, rewards, employee services, payroll support, or a related area.
- Experience supporting stakeholders or employees in North America, preferably Canada or the United States.
- Strong English communication skills, with B2 level as a minimum .
- French language skills are desirable but not mandatory.
- Strong Excel and data-management skills.Experience with Power BI, reporting tools, macros, or process automation is an advantage.
- Strong customer-service and stakeholder-management skills.
- Excellent attention to detail and comfort working with audits and compliance-related information.
- Ability to investigate issues, identify root causes, and work independently.
- Continuous-improvement mindset and willingness to learn Canadian benefits and employment-related processes.