Quality Improvement Coordinator

Company Description

A mission-driven organization, LMM has a 57-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.

Position Summary

The Quality Improvement Coordinator (QIC) supports the development, implementation, and evaluation of Lutheran Metropolitan Ministrys (LMM) performance and quality improvement activities. This includes an active role in annual planning, development and maintenance of data systems, creating reports, conducting internal audit activities, and providing administrative support. The QIC serves as a resource to the teams use of data and quality improvement methods and tools to monitor and analyze performance indicators. The position supports the Director of Organizational Impact and leadership team to forward strategies that advance a culture of organizational excellence.

Some of the duties include:

- Support the development, implementation, and evaluation of agency-wide performance and quality improvement initiatives

- Participate in and support PQI committees, including the Data Excellence Team, Service Ethics Team, and Health, Safety and Wellbeing Team

- Assist with the development of annual program and department work plans, identifying performance indicators and measurable outcomes

- Conduct cyclical quality monitoring activities, including case record reviews, facility audits, and satisfaction surveys

- Collect, organize, analyze, and maintain program and agency data to support performance measurement and improvement

- Coordinate and co-lead the Data Excellence Committee in collaboration with the IT Developer

- Promote data integrity by monitoring accuracy, completeness, consistency, and timeliness of information

- Develop and maintain reports, dashboards, and data visualizations to support leadership decision-making and organizational performance

- Support the development of data collection methods, reporting standards, and staff training to improve data quality and consistency

- Assist with maintaining agency accreditations and licensures, including preparation for renewals, audits, and compliance reviews

- Develop timely reports in various formats (e.g. data visualization) to support ongoing performance improvement and data-driven decisions

- Coordinate PQI activities, including annual calendars, committee meetings, agendas, minutes, and required reporting

- Maintain and organize agency policies, procedures, and manuals, ensuring documents are current, accessible, and properly maintained

Qualifications

Our ideal candidate possesses an Associate degree in healthcare, social services, or a related field, with a Bachelors degree preferred, and at least two years of experience in quality assurance, quality improvement, or data analysis. The candidate demonstrates strong analytical and organizational skills, experience with data management, reporting, and quality improvement methodologies, and proficiency in Microsoft Office, Access, and Power BI or similar data visualization tools. Experience in a nonprofit, social service, or healthcare environment is preferred.

LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.

Join our team ! Go to www.lutheranmetro.org/employment to complete an online application and attach a cover letter (with salary requirements) and resume. Applications accepted until the position is filled. Salary range for this position is $47,000 - $57,000.