Aquatics Attendant

Job Title: Aquatics Attendant

Department: Aquatics

Reports To: Pool Operations & Recreation Lead/ Wellness & Aquatics Manager

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Position Summary

The Aquatics Attendant will support the daily operation, cleanliness, and presentation of the Club's aquatics facilities. This position plays an important role in creating an exceptional member and guest experience by maintaining pool areas, assisting with aquatics programming, ensuring facility readiness, and providing outstanding customer service.

The Aquatics Attendant serves as a visible representative of the Club and is responsible for maintaining a safe, clean, organized, and welcoming environment throughout the pool and recreational areas while supporting the overall success of the Aquatics Department.

Essential Responsibilities

Member Experience & Service

- Provide exceptional service to members and guests while maintaining a welcoming and professional presence.

- Greet members and guests and assist with questions regarding pool operations, amenities, and activities.

- Support aquatics programs, classes, camps, special events, and recreational activities.

- Monitor member and guest compliance with Club rules and aquatics policies.

- Communicate member concerns, incidents, and operational issues to Aquatics leadership promptly.

Facility Cleanliness & Presentation

- Maintain the cleanliness and appearance of all pool deck, playground, and recreational areas.

- Remove debris, foliage, trash, and other materials throughout the day to ensure facility presentation standards are maintained.

- Monitor and assist with the cleanliness of pool restrooms, changing areas, and public spaces.

- Ensure patio furniture, chaise lounges, umbrellas, tables, and other pool furnishings are properly arranged and maintained.

- Report damaged equipment, furniture, or facility concerns to leadership.

Towel & Equipment Management

- Maintain an adequate supply of clean pool towels for members and guests.

- Collect, transport, organize, and restock towels throughout the day.

- Monitor towel inventory levels and communicate supply needs to leadership.

- Clean, organize, and properly store pool and fitness equipment following use.

- Assist with the setup and breakdown of aquatics classes and activities.

Retail & Recreation Operations

- Accurately process point-of-sale transactions, including but not limited to member/guest check-in and merchandise sales

- Restock all merchandise related to the aquatics department.

- Assist with inventory processing as requested.

Safety & Operational Support

- Assist in maintaining a safe environment throughout aquatics facilities.

- Support emergency procedures and follow all Club safety guidelines.

- Monitor facility conditions and promptly report hazards or safety concerns.

- Assist with member check-in procedures and operational tasks as assigned.

- Support special events, camps, swim programs, and departmental initiatives.

Teamwork & Professionalism

- Maintain a professional appearance and adhere to Club grooming standards.

- Work collaboratively with Aquatics, Lifestyle & Wellness, Food & Beverage, and other Club departments.

- Demonstrate reliability, accountability, and a positive attitude.

- Perform additional duties and special projects as assigned.

Qualifications

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. This position requires frequent standing, walking, reaching, bending, kneeling, crouching, and lifting up to 60 pounds. Associates must possess sufficient vision, hearing, and communication abilities to safely perform job duties. Work is performed in both indoor and outdoor environments and may involve exposure to varying weather conditions, humidity, airborne particles, and moderate noise levels.

Qualifications

- High School Diploma or GED preferred.

- Previous customer service, hospitality, recreation, aquatics, or related experience preferred.

- CPR certification preferred or ability to obtain.

- Strong communication and interpersonal skills.

- Excellent customer service skills.

- Strong organizational and problem-solving abilities.

- Ability to work effectively in a team environment.

- Ability to follow verbal and written instructions.

- Commitment to maintaining a safe and welcoming environment.

Compensation & Benefits

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Company-Paid Life Insurance

- Supplemental Life Insurance

- Company-Paid Short-Term Disability Insurance

- Company-Paid Long-Term Disability Insurance

- 401(k) Retirement Savings Plan with Company Match

- Paid Time Off

- Paid Sick/Personal Time Off

- Holiday Pay

- Complimentary Shift Meals

- Associate Discounts

- Employee Assistance Program

- Professional Development Opportunities

- Internal Growth Opportunities

What We Value

- Integrity and Accountability

- Respect and Professionalism

- Teamwork and Collaboration

- Adaptability and Continuous Improvement

- Commitment to Service Excellence

Our team members are ambassadors of the Club experience and play a vital role in creating memorable moments for our members and guests every day.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Drug-free workplace

I have reviewed and understand the responsibilities of this position as listed above. I understand that I will be required to perform the duties listed in the description as part of my permanent job responsibilities and duties. I also understand that this job description is not intended to be an employment contract and that my employer (Broken Sound Club) reserves the right to make necessary revisions to the job description at any time without prior notice.  I further understand that this job description in no way states or implies that these are the only duties to be performed while in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or issue assignments.