Adult Services Associate - Nichols Library

POSITION SUMMARY

The  Adult Services Associate   provides reference and Readers’ Advisory services and technology  assistance  to Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services.

RESPONSIBILITIES

- Assists  customers with a broad spectrum of resources, including print, electronic and digital online resources.

- Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

- Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.

- Uses  relevant computer software to access information, answer questions, and perform daily tasks.

- Stays current with adult and teen literature, relevant technology, and library trends.

- Provides reference and Reader’s Advisory  assistance  to customers, including topical research and material location.

- Assists  and occasionally leads presentations of library programs.

- Assembles and arranges displays of public information, bulletin boards, books, and other library materials.

- May process, track, and report Interlibrary Loan (ILL)  requests;  may serve as contact person for ILL services.

- May  periodically serve as Person  In  Charge (PIC), providing support for employees, customers, and facility issues.

- Assists Librarians with collection management following established guidelines.

- Prepares reports and statistics for review as  requested .

- Proactively   participates  in outreach activities  and events  with Library partners.

- Works with volunteers to assign and review tasks.

- Troubleshoots and resolves minor computer hardware and software problems.

- Attends professional development opportunities.

KNOWLEDGE/SKILLS/ABILITIES

- Proficient in relevant computer software programs such as Microsoft Office and Outlook.

- Strong technology skills to assist with technology classes for customers and staff training.

- Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive.

- Demonstrates exceptional customer service, providing quality  assistance  to vendors, customers, and staff.

- Ability to effectively provide reference  assistance  and instruction services.

- Demonstrates strong verbal ,  written   communication  and interpersonal  skills;  working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.

- A bility to successfully lead programs and give presentations.

- Uses problem solving skills in  determining  priorities, finding  timely  solutions to departmental or system-wide issues.

- Service-oriented with the ability to  establish  and maintain effective relationships with staff and the public.

- Successfully supports and/or collaborates on projects and programs with staff members.

- Takes  responsibility for consistent completion and follow-up on all tasks.

- Responsive to change and  demonstrates  adaptability.

- Maintains a positive approach while doing daily tasks and when faced with adversity.

- Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

- Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

- Bilingual  proficiency   a plus .

PHYSICAL DEMANDS/WORK ENVIRONMENT

- Communicate with staff and customers in person, via email and over the phone.

- May require either being in a stationary position or moving about for prolonged periods.

- Moves equipment or library materials weighing up to 35 lbs.

- Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations .

BENEFITS

The benefits of this position at the Naperville Public Library include:

- Annual Vacation Accrual: 2 weeks per year.

- Holidays: 7 days per year.

- Annual Sick Accrual: 12 days per year.

- Up to 5 Personal Days per calendar year prorated based on the hire date.

- Illinois Municipal Retirement Fund (Pension Plan).

- 12 weeks paid parental leave.

- Training and development opportunities.

WORK SCHEDULE:

Monday                                            12:30 p.m. - 9 p.m.

Tuesday                                            1 - 5 p.m.

Wednesday                                       1 - 5 p.m.

Thursday                                           OFF

Friday                                                  OFF

Every 7th Friday                                 5 - 9 p.m.

Every 4th Saturday                            8:30 a.m. - 5 p.m.

Every 4th Sunday                              12:30 p.m. - 9 p.m.

* Schedules are subject to change.

To learn more about us, go to  https://www.naperville-lib.org/jobs  and  Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)