About this role
Now Hiring: Employment Program Manager
Front Royal, VA & Surrounding Areas
Pay: $23.00–$24.00 per hour
Employment Type: Full-Time
Work Location: In-Person / Community-Based
Schedule: Full-Time, with flexibility based on client needs
Make an Impact. Lead a Team. Help People Succeed.
RISE Services is seeking a motivated, dependable, and hands-on Employment Program Manager (EPM) to support our employment services program in Front Royal, Virginia, and surrounding communities.
At RISE Services, we believe individuals with disabilities deserve meaningful employment opportunities, independence, and the support necessary to succeed in the workforce.
This position is ideal for an experienced human services professional who enjoys working directly with individuals while providing leadership, guidance, and accountability to a team.
This is a working management position—not a traditional office-based supervisory role. The Employment Program Manager maintains an active client caseload, delivers direct employment services, supervises assigned Employment Specialists, and ensures services are delivered consistently and effectively.
Key Responsibilities
Direct Employment Services & Job Development
- Provide individualized supported employment services to individuals with disabilities.
- Assist clients with career exploration, job searches, applications, résumé development, and interview preparation.
- Develop relationships with local employers to identify competitive employment opportunities.
- Provide hands-on job coaching, workplace training, and ongoing employment-retention support.
- Maintain an active caseload and meet a minimum expectation of 30 billable direct-service hours per week .
Staff Supervision & Program Coordination
- Provide day-to-day supervision, coaching, and support to assigned Employment Specialists.
- Conduct field observations and provide constructive performance feedback.
- Coordinate staff schedules, client appointments, and service coverage.
- Step in to provide direct services when staffing shortages, absences, or client needs require additional coverage.
- Identify performance concerns, address service gaps, and coordinate corrective measures with program leadership and Human Resources.
- Support onboarding, training, and professional development of assigned staff.
Documentation, Quality & Accountability
- Complete accurate, timely, and professional service documentation.
- Review staff progress notes for accuracy, completeness, and compliance with program requirements.
- Monitor client outcomes, service delivery, productivity, and documentation deadlines.
- Maintain professional communication with clients, families, employers, referral agencies, and leadership.
- Ensure services align with organizational policies, funding requirements, and applicable quality standards.
Qualifications
Candidates must meet one of the following minimum qualification pathways:
- Bachelor's Degree: A bachelor's degree in human services, social work, counseling, rehabilitation, psychology, education, business, or a related field, plus at least 3 years of relevant professional experience .
OR
- Experience-Based Qualification: A high school diploma or equivalent, plus at least 7 years of relevant professional experience .
Relevant experience may include supported employment, vocational rehabilitation, disability services, workforce development, employment services, or related human services.
Preferred Qualifications
- Prior supervisory, team-lead, or staff-training experience.
- Experience providing community-based supported employment or job coaching.
- Familiarity with vocational rehabilitation services, Medicaid Waiver programs, or employment-related documentation.
- Experience developing employer partnerships and coordinating multiple client schedules.
Additional Requirements
- Valid driver's license, reliable personal vehicle, and ability to meet organizational driving requirements.
- Ability and willingness to transport clients when required and authorized.
- Ability to travel regularly throughout Front Royal and surrounding service areas, including other assigned communities in the northern Shenandoah Valley.
- Strong organizational, communication, leadership, and time-management skills.
- Ability to manage competing priorities, maintain accountability, and work independently.
- Proficiency with electronic documentation, scheduling platforms, and workplace technology.
- Successful completion of required background checks and driving-record reviews.
Schedule & Work Expectations
This is a full-time, field-based management position serving Front Royal and surrounding communities.
- Full-time schedule, generally 40 hours per week.
- Minimum expectation of 30 billable direct-service hours per week , alongside supervisory and administrative responsibilities.
- Regular in-person client services, job-site visits, employer outreach, and staff supervision.
- Flexibility to accommodate client employment schedules, which may include early mornings, evenings, and occasional weekends.
- Ability to provide direct service coverage when needed to ensure continuity of client services.
Remote work is not available for this position. Work is performed in community settings, at client employment sites, and at designated RISE Services offices.
Compensation & Opportunities
- $23.00–$24.00 per hour , based on qualifications and experience.
- Full-time employment.
- Mileage reimbursement in accordance with organizational policy.
- Opportunities for professional development and leadership growth.
- Meaningful work supporting employment opportunities and independence for individuals with disabilities.
Join RISE Services
We are looking for someone who leads by example, takes ownership of responsibilities, supports their team, and genuinely enjoys helping individuals achieve employment success.
The successful candidate will be comfortable balancing direct client services with staff supervision, problem-solving, and program accountability.
If you are ready to combine hands-on client services with meaningful leadership responsibilities, we encourage you to apply today!
Apply Online: https://risesgroup.com/careers
RISE Services is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to legally protected characteristics. Reasonable accommodations are available for qualified applicants and employees.