About this role
Overview
At Vista Community Clinic (VCC) , we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.
As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.
✨ For eligible employees, benefits include: ✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan
Why VCC?
• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
• A robust training & development culture to help you grow and advance your career.
• A workplace built on respect, collaboration and passion for care.
Responsibilities
Job Summary
Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for department.
Essential Job Functions
- Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner; transfer calls in a timely and appropriate manner
- Make appointments for all clinics
- If assigned to Well-App close out incoming messages within 30 minutes, in a professional, courteous and efficient manner. Address and prioritize messages. Identify when there is a need to contact patient by phone.
- Recommend broadcast as Identify campaigns and how to address. Know how to use standard responses.
- Check and clear all mentions
- Enter accurate demographic data or verify current data in the computer, updating as necessary
- Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
- Print daily schedule and confirms the next day’s appointments
- Provide lunch/illness/vacation coverage as needed
- Inform supervisor when low on supplies
- Ensure work stations and waiting areas are kept clean and orderly
- Run insurances at all times
- Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
- Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
- Perform other duties as directed
Qualifications
Minimum Qualifications
- Bilingual - English/Spanish
- High school graduate or equivalent
- Minimum six months office or other customer service experience
Preferred
- Minimum one year medical office experience preferred
Required Skills/Knowledge/Abilities
- Thorough knowledge of the Clinics, providers and procedures performed
- Knowledge of the Clinic products and services
- Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
- Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities
Pay Range
- $22.00 - $23.00 Depending On Experience