Global Banking Funds Transfer Team Manager

Lead a high-impact operations team where accuracy, timeliness, and controls matter every day. In this role, you will strengthen how client funds transfers are executed while developing a team that delivers consistent outcomes. If you thrive in a fast-paced environment and enjoy simplifying complex processes, you will find meaningful opportunities to grow and lead.

As a Vice President in the Funds transfer operations team, you will lead a team responsible for end-to-end execution and control of funds transfer processing. You will own operational performance, reinforce risk and control discipline, and help deliver strong client experience through accurate and timely processing. You will set clear accountability and drive continuous improvement to reduce manual effort and increase consistency.

Job responsibilities

- Lead, develop, and manage a team of funds transfer professionals by setting clear expectations for performance, quality, and conduct.
- Own accurate, timely, and compliant processing of funds transfer activity by meeting service levels and deadlines.
- Maintain a strong control environment by aligning processes to regulatory requirements, internal policies, and risk standards.
- Identify, escalate, and resolve operational risks, exceptions, and process breaks with sound judgment and urgency.
- Drive process improvement by simplifying workflows, removing unnecessary steps, and increasing consistency and scalability.
- Partner with technology, risk, and transformation partners to deliver automation or AI-enabled improvements while maintaining appropriate oversight and controls.
- Use operational data, metrics, and reporting to monitor performance, identify trends and risks, and prioritize improvement opportunities.
- Build and sustain relationships with client-facing coverage and service teams by acting as a trusted operational partner on behalf of clients.
- Manage competing priorities across high-volume periods without compromising control discipline or client experience.
- Provide clear reporting on operational performance, risks, and improvement initiatives to senior stakeholders.

Required qualifications, capabilities, and skills

- Minimum five years of experience of banking or financial services, including exposure to operations within a strong control environment.
- Demonstrated people leadership experience, including managing and developing teams.
- Demonstrated verbal and written communication skills across operational and senior audiences.
- Proven experience operating within a regulatory controls framework with a strong understanding of operational risk.
- Track record of driving process improvement, operational efficiency, and implementation of process or technology-enabled change.
- Demonstrated ability to use operational data and performance metrics to identify risks, trends, and process improvement opportunities.
- Demonstrated ability to perform in a fast-paced environment with competing priorities and tight deadlines, using sound judgment and effective escalation.

Preferred qualifications, capabilities, and skills

- Experience in payments operations.
- Hands-on experience with wire transfer and funds transfer operations.
- Experience using data analytics, reporting tools, or business intelligence solutions to support operational decision-making and process improvement.
- Experience partnering with technology and transformation teams to deliver automation-driven or other technology-enabled process improvements.
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

Additional information

- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office.