Telecom Admin | W2 Only | Hybrid role.

Job Summary:
We are looking for an experienced Telecom Administrator to support and manage enterprise-level voice and communication systems within a large-scale IT environment. This role involves administration of VoIP platforms, troubleshooting telecom issues, and ensuring high availability of communication services aligned with business SLAs.

Key Responsibilities:

- Administer and support enterprise voice platforms including VoIP, SIP, and IP telephony systems

- Manage and maintain call routing, dial plans, voice gateways, and session border controllers

- Monitor telecom systems performance and proactively resolve incidents within SLA timelines

- Perform configuration, upgrades, and patching of telecom infrastructure

- Support unified communication platforms including voice, voicemail, and conferencing solutions

- Work closely with network teams to ensure QoS and optimal voice performance

- Coordinate with telecom vendors and service providers for circuit provisioning and issue resolution

- Participate in incident, problem, and change management processes (ITIL aligned)

- Maintain technical documentation, diagrams, and operational procedures

- Provide L2/L3 support for telecom-related issues and escalations

Required Skills & Qualifications:

- Bachelors degree in IT, Telecommunications, or related field

- 5+ years of experience in telecom/voice administration in enterprise environments

- Strong hands-on experience with VoIP technologies and SIP protocols

- Experience with enterprise telephony platforms (e.g., Cisco CUCM, Unity, UCCX or similar)

- Good understanding of networking concepts (TCP/IP, VLANs, QoS)

- Experience working in SLA-driven support environments

- Familiarity with ITIL processes (incident, problem, change management)

- Strong troubleshooting and analytical skills

Preferred Qualifications:

- Experience with cloud-based communication platforms (e.g., Microsoft Teams Voice, UCaaS)

- Knowledge of session border controllers (SBC) and voice gateways

- Relevant certifications (CCNA/CCNP Voice, Collaboration or equivalent)

- Exposure to global telecom environments and multi-site deployments