About this role
This position of Recertification Sales Executive provides fantastic experience in telecommunication and paperwork management, and is well suited for anyone with a marketing background. This position requires strong interpersonal and organisational skills, able to respond to any enquiries via telephone or computer, so computer literacy is a vital asset. .
Key Responsibilities:
- Drive repeat sales in MSC and other Business Assurance Services
- Resolve customer requests on ServiceNow.
- Coordinate with existing customers for timely follow-ups on QRFs, proposals, and issued contracts
- Collate data from the CRM tool “NGPS” for projects due for renewal
- Ensure compliance with internal and external guidelines, policies, and procedures
- Maintain high levels of internal and external customer service satisfaction
- Support the RC Sales/SMEs team, primarily in preparing quotes and following up on sales quotations
- Negotiate terms with clients and respond to online or telephone queries in a calm and professional manner
- Achieve retention targets
- Postgraduate or Graduate with 4 to 5 years of relevant experience
- A management degree is an added advantage, but not mandatory
- Proven ability to convert opportunities and close Recertification sales
- Strong communication skills in English (both written and verbal)
- Effective negotiation skills
- Strong interpersonal skills and a collaborative team player
- High proficiency in Microsoft Office applications
- Ability to quickly learn and operate various software tools
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.