Operations Manager

Job Purpose

The Operations Manager will lead and execute the operational delivery of DNV’s supply chain audit and assurance services across the Korean market. You will oversee day-to-day operations, ensure the highest levels of quality and technical compliance, and drive team optimization. By effectively matching qualified auditors to corporate client requirements, you will safeguard the integrity of global supply chains regarding corporate sustainability, food safety, and social/ethical standards.

Key Responsibilities

- Operational Delivery & Scheduling: Oversee day-to-day audit delivery workflows. Manage resource planning and scheduling by aligning the right auditors with the required regulatory or brand-specific competencies.
- Project Management: Manage the key customers in line with DNV standards.
- Quality & Technical Compliance: Ensure all audit processes strictly follow local and global framework standards (e.g., SMETA, RBA, RSCI, and QEHS frameworks). Manage the technical review of reports and the mitigation of non-conformities.
- Team Leadership & Development: Lead, mentor, and track the performance of the local operations team and a network of freelance auditors. Drive qualification and continuous training pathways to close resource capability gaps.
- Performance & Data Analytics: Monitor operational KPIs, utilization rates, and service margins. Utilize digital tools and data analytics platforms to identify operational bottlenecks and improve project cycle times.
- Stakeholder Management: Collaborate closely with DNV Korea’s Sales and Business Development teams, to onboard key accounts and ensure high customer satisfaction. This position also includes coordination and collaboration with internal functions like finance and HR to deliver results.

Required Skills & Qualifications

- Education: Bachelor’s degree in engineering, related field.
- Experience: 10+ years of auditing, key client management, operational management experience, ideally within a Testing, Inspection, and Certification (TIC) agency or a corporate supply chain risk management function.
- Industry Knowledge: Deep understanding of second-party and third-party supply chain frameworks, Custom assessments, ESG metrics, or social compliance standards.
- Competencies: Proven track record in data-driven decision-making, budget management, and advanced logistics or workforce scheduling.
- Language: Professional fluency in both Korean and English (written and verbal) is required to collaborate with global stakeholders.

Prioritize the essentials:

- People Management
- Client Management
- Operations Excellence
- Team leadership and customer relationship management experience
- Relevant technical and functional skills
- Mandatory qualifications and certifications required for the role
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.