About this role
Financial & Cost Control: Monitor operational expenses closely to meet and exceed departmental budget targets.
Hygiene & Compliance: Enforce strict hygiene standards, hotel policies, and departmental SOPs/LSOPs across the team.
Guest Satisfaction & Quality: Maintain service excellence to achieve high Guest Satisfaction Survey (GSS) scores (average 5+).
Team Leadership & Engagement: Foster a motivating work culture and interdepartmental collaboration to achieve high employee engagement (KEEs 75%+).
Talent Development: Train and cross-skill team members across all facets of housekeeping operations.
Key Responsibilities
Financial & Cost Control: Monitor operational expenses closely to meet and exceed departmental budget targets.
Hygiene & Compliance: Enforce strict hygiene standards, hotel policies, and departmental SOPs/LSOPs across the team.
Guest Satisfaction & Quality: Maintain service excellence to achieve high Guest Satisfaction Survey (GSS) scores (average 5+).
Team Leadership & Engagement: Foster a motivating work culture and interdepartmental collaboration to achieve high employee engagement (KEEs 75%+).
Talent Development: Train and cross-skill team members across all facets of housekeeping operations.