Sales Manager, Player Development (China/Sea)

The Sales Manager is
responsible for proactively soliciting appropriate gaming opportunities through
tele-prospecting and direct sales contact to achieve personal and casino
revenue goals. Proactively communicate with patron groups up-to-date
information about the casino and its activities. Maintain a personal
relationship with these select patron groups and maintain an awareness of what
competitors are doing. Responsible in learning to support Solaire’s Service and
Relationship Strategy, driving patron/player trips and loyalty by delivering
service excellence throughout each patron experience. Provide service to our
patrons /players in order to grow share of the players time in gaming.

- Aggressively pursues the assigned patron groups/segments, develop and
execute plans to grow the type of patron behavior within that group/segment
that will best achieve the success of the Casino, and support the selling
philosophy.
- Offer the patrons benefits and
unique features. Serves the patron by understanding their needs/preferences
and recommending the appropriate incentives to play that best meet their
needs/preferences, and exceeds their expectations, while building a
relationship and loyalty to Solaire. Maintaining warm, hospitable relations
in all patron contact/interactions.
- Assisting in meeting or exceeding budgeted goals in sales through,
Trips, Theo, Contact Logs, and Preference. Strategizing, planning, and
negotiating with patrons to maximize the profitability of the patrons and the
whole Solaire.
- Proactively identifies, qualifies, and solicits new patron opportunities
through account and on-site / on-floor penetration and saturation. To resolve
any guest issue that arises, including the coordination of departmental
assistance when necessary. Remains accessible to customers and co-workers by
responding to calls or other inquiries promptly.
- Executing established standard policies and procedures, work
instructions, rules, processes, directives and guidelines within budgeted
guidelines.
- Organized patron files and contact logs thru Player 360 entries.
- Building positive working relationships with other disciplines and
associates at the resort and other casino departments
- Implementing sections of the sales plan that direct the solicitation and
booking of casino patrons requests.
- Has current working knowledge of the competition.

Requirements

- 3 - 5 years
of sales required at a hotel or for consumer goods comparable to that of an
Integrated Resort.
- 4-year
degree from an accredited college or university