Front Office Manager Borgo Cala Moresca

Front Office Manager – Borgo Cala Moresca (April 2027)

Falkensteiner Hotels & Residences is an international family-run hotel group, founded in 1957 in South Tyrol and currently present in 6 European countries with over 30 Hotels & Residences. The Group employs approximately 2,000 people and a significant seasonal workforce.

In 2026, Falkensteiner took over the operational management of Arbatax Park Resort, a unique property in the landscape of Italian hospitality: spanning over 60 hectares of nature, with around 900 rooms distributed across seven hotels, and undergoing an important development, restyling, and repositioning phase supported by investments of approximately 30 million euros.

The property features two main operational areas: Borgo Cala Moresca, designed as a charming, traditional Sardinian village focused on relaxation, and Telis, a dynamic area immersed in greenery tailored for families and sports enthusiasts.

We look forward to getting to know you and welcoming you soon to our team at Arbatax Park Resort as:

Front Office Manager

Your responsibilities with us:

Leading, training, motivating and supervising the Front Office and Guest Relations teams to ensure seamless daily operations.

Overseeing the guest journey from pre-arrival to departure, ensuring the highest standards of service, efficiency, and hospitality.

Managing department budgets, key performance indicators (KPIs) and operational reporting.

Monitoring guest feedback, actively resolve complaints or operational issues, and implement continuous improvement strategies.

Maximizing hotel revenue through effective upselling techniques, room inventory management, and close collaboration with the Revenue and Sales teams.

Collaborating closely with Housekeeping, F&B, Maintenance, and Resort Experience teams to guarantee smooth communication and guest satisfaction.

Maintaining strict adherence to hotel policies, cash handling procedures, safety protocols, and data protection regulations.

Acting as an ambassador of the resort experience, welcoming VIP guests and ensuring exceptional service delivery across all touchpoints.

What you can bring:

Proven experience as Front Office Manager, Assistant Front Office Manager, or a similar leadership role in upscale resorts, luxury hotels, or international cruise lines.

Strong leadership, team-building, and people management skills.

Passion for creating memorable guest experiences and high guest-service orientation.

Excellent organizational, multi-tasking, and communication abilities.

Deep knowledge of property management systems (PMS) and modern hotel software.

Strong problem-solving, decision-making, and conflict-resolution capabilities.

Fluent Italian and English; knowledge of additional foreign languages is a strong plus.

Availability to work flexible schedules, including weekends and holidays.

What we offer:

Possibility of Accommodation provided.

Comprehensive onboarding program.

Professional development opportunities and internal career progression.

The opportunity to contribute to the transformation of one of the Mediterranean's most iconic resort destinations.

Employee rates and special discounts across Falkensteiner hotels and services.

An international, dynamic, and inspiring working environment.

3000- 3400 gross monthly salary, based on work experience and skills