About this role
ABOUT US
Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA . With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.
Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital , where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge , focused on minimally invasive, same-day procedures.
Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.
JOB PURPOSE:
To Provide timely and efficient coordination of pre surgical services by achieving high levels of customer satisfaction through reduction of the Pre- operative inefficiencies and associated financial lose and costs.
Key Responsibilities and Duties:
KEY RESPONSIBILITIES & DUTIES:
1. Scheduling:
- Coordinates and manages the scheduling of procedures, ensuring that all necessary resources are available.
- Uses scheduling software (OR module) to allocate time slots based on procedure types, duration, and resource availability.
- Prioritizes urgent cases to optimize patient flow and resource utilization.
- Addresses scheduling conflicts and operational issues, working proactively to resolve any challenges.
- Reviews and adjusts scheduling protocols based on feedback, data analysis, changes in service demand, and physician trends.
- Creates a daily list of scheduled and additional surgeries for all relevant parties.
2. Slot Management:
- Allocates specific time slots for different surgeries and specialties to improve predictability.
- Adjusts schedules dynamically to accommodate emergencies or changes in patient needs as per protocols without disturbing scheduled surgeries.
- Tracks slot utilization rates and procedure duration throughput to identify trends and areas for improvement.
- Ensures equipment, staff, and facilities are available for scheduled procedures.
- Ensures an efficient transition from the operating room to recovery to keep the schedule on track.
- Generates reports to analyze scheduling efficiency and patient outcomes.
- Develop a mechanism for overbooking slots to compensate for the no-shows and the add-on.
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3. Documentation and quality improvement:
- Maintains accurate records of scheduled procedures, patient information, and resource allocation.
- Monitors compliance with safety protocols and regulatory standards in the scheduling process.
- Generates reports on scheduling metrics, resource utilization and patient outcomes as needed
- Identifies inefficiencies in the scheduling process and slot availability and proposes solutions to enhance operational productivity.
- Participates with a multidisciplinary team in a quality improvement initiative to enhance workflow and improve patient and staff satisfaction.
- Stays informed about best practices in surgical scheduling and apply relevant strategies to the OR.
- Assists in maintaining the accreditation standards and participates in audits as needed.
4. Collaboration and Communication:
- Works closely with surgeons, nurses, and other healthcare professionals to ensure smooth workflow and patient flow.
- Maintains clear communication between departments (e.g., radiology, surgery, outpatient, administration personnel) to coordinate schedules, manage changes, and avoid conflicts.
- Works closely with case managers and identifies priorities and preferences that deliver the best outcome.
- Ensures in collaboration with the multidisciplinary team the availability of all resources required for procedures.
- Maintain a positive and proactive approach to challenges.
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Skills and Abilities:
- Manages work pressure and able to work in a team effectively
- Working knowledge of performance improvement processes and international standards
- Good computer skills and data entry ability, with knowledge of MS Excel, MS Outlook, MS Word, etc.
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good and accurate records keeping
Experience:
Clinical practice with at least 2 years’ experience of nursing in a clinically complex tertiary center for BSN graduates and 3 years minimum for Diploma
Education:
Diploma in Nursing, Bachelor Degree in Nursing preferred
Licenses / Certifications:
License from the country of origin, License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS, ACLS and other LSTC courses as applicable.
COMPETENCIES:
- Adaptability & Resilience
- Accountability & Role Understanding with Accreditation Knowledge
- Teamwork and Relationship Building with Cultural Alignment
- Talent Management and Development
- Compassionate and Effective Communication