Operations Analyst- Fund Administration

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a professional to join our team in the role of Operations Analyst- Fund Administration

Analyst / support role in a small multi-functional team which is tasked with overseeing, facilitating and driving the end-to-end delivery of first-class Fund Administration and Reporting services to a Tier 1 UK Securities Services client.

The role requires proactive management of all operational performance, metrics and qualitative

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will be responsible for:

- Manage client operational interactions, responding to queries, coordinating activities across multiple teams and ensuring effective issue resolution.

- Monitor operational performance, including reconciliation breaks, NAV deliveries, service metrics, third-party services and reporting outputs.

- Own incidents and escalations, overseeing investigations, root-cause reviews, remediation timelines and client communications.

- Provide technical and SME support to clients, internal stakeholders and offshore production teams on complex fund administration matters.

- Support audit and regulatory activities, driving audit actions to completion and escalating issues or delays appropriately.

- Assess and implement client change requests, ensuring operational impacts are understood and changes are delivered in a controlled manner.

- Review high-risk and complex deliverables, challenging content where necessary to protect service quality, accuracy and compliance.

To be successful in this role you should have:

- Fund administration knowledge, including NAV production, transaction management, reconciliations or investment operations

- Client-service and relationship-management skills, with the ability to work confidently with external clients, auditors and third parties.

- Analytical and problem-solving ability to investigate reconciliation breaks, incidents, service issues and complex operational queries.

- Strong written and verbal communication, including the ability to explain technical matters clearly to different stakeholders.

- Risk and control awareness, with a strong understanding of operational risk, internal controls and regulatory requirements.

- Planning and organisational skills, with the ability to prioritise competing activities and meet delivery deadlines.

- Stakeholder and change-management skills, including influencing solutions and coordinating implementation across operational teams.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Telephone: +44 207 832 8500