Senior Engineer I, Customer Support

The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers’ satisfaction through reliability and proactive on-site support.
• Day-to-Day activities include:
• On site installation of equipment including new equipment, upgrades and also system relocation
• Providing troubleshooting for both hardware and software.
• Providing responsive telephone and email support, ensuring customers' successful use of equipment
• Developing buy-off receipts
• Instructing and Training customers in the use of the equipment
For this job, the candidate will need to have an Engineering diploma/degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills is a plus. He/she should also have strong problem solving and excellent communication skills.

- Degree in Electrical/Mechanical Engineering or related discipline
- Minimum 5 years of relevant experience in equipment support, field service, customer support, or a similar engineering role.
- Strong understanding of machine operation, maintenance, and troubleshooting methodologies
- Proficient in data collection, analysis, and problem diagnosis to identify root causes and implement effective corrective actions.
- Ability to read and interpret mechanical and electrical drawing
- Strong familiarization with measurement equipment such as ball shear or wire pull test equipment
- Strong written and verbal communication skills
- Willing to travel to customer sites within the region/country
- Possession of a valid driver's license

Company overview:

Founded in 1951, Kulicke an d Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.