About this role
Job Type
Full-time
Description
The Helpdesk Administrator at Trust Technology Solutions is responsible for proactively assisting with end user issues throughout the enterprise involving operating Systems, software applications, printers and network devices.
We offer an outstanding benefits package including medical, dental, vision, life, disability, 401(k), profit sharing, paid time off, paid holidays, and we make monthly employer health savings account contributions.
Specific job duties include the following:
- Proactively respond to Help Desk requests to be resolved in a timely fashion
- Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
- Monitor the uptime and availability of network services and nodes
- Assist in hardware and software upgrades
- Interface with the users to provide status of events
- Proactive analysis of processes to eliminate potential errors and optimize procedures
- Applies knowledge/skills to a range of activities and handles a variety of tasks at once
Requirements
- Knowledge of Active Directory
- Microsoft Office expertise
- Technical certifications (CompTIA, Microsoft)Strong Attention to detail
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Microsoft Windows 11
- PC Hardware troubleshooting
- Experience in the financial services industry
Company Description
Trust Technology Solutions, an affiliate of MTC Holding Corporation, is an IT company with a mission to centralize, standardize, and economize information technology services used by MTC Holding Corporation companies, their affiliates and their clients in pursuit of overall enterprise objectives. Those objectives include the delivery of secure, reliable, scalable, and innovative solutions for our financial services clients. We are not a temporary agency or contract service provider.
Trust Technology Solutions is an Equal Opportunity Employer