Support Agent

About UsnShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.About youYou are naturally a spontaneous person who can communicate with ease and can work well with othersYou are an ambitious and commercially driven individual with a strong passion for customer serviceYou have experience and a keen interest in understanding customers, partners, and software product featuresYou thrive in fast-paced environments, demonstrating strong resilience and a dynamic, energetic approach to challengesYou have a positive, team-oriented attitudeYou are structured, organized, and comfortable working independentlyYou learn new software quickly and work well with customers and partners to understand their needsYou are a natural problem solver who adapts easily to changePurpose of rolenShift is on an exciting high-growth journey, and we are looking for a colleague to join our team in Stockholm to ensure our customers receive exceptional service.Our products play a critical role in our customers’ operations, so it’s essential that they function correctly. When issues arise, they need to be resolved quickly, professionally, and effectively.In this role, you’ll handle a variety of support cases, collaborate with internal teams, assist partners with complex troubleshooting, and contribute to a dynamic, fast-paced work environment alongside your colleagues.What you'll be doingProvide technical support to customers and partners via phone and written communication.Handle all types of incoming requests efficiently (including inbound phone, outbound phone, email tickets, teams meetings etc.)Ensure compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).Deliver basic training to customers and colleaguesTake a proactive approach to workload management.Contribute to a strong, service-oriented team culture where knowledge sharing is key.What you will bringRequired professional qualifications:Previous customer service experience.Fluency in Swedish and English (mandatory).Bonus pointsExperience in logistics.Interest in IT and technical troubleshootingKnowledge of additional languages, German being a plus.Previous experience in a SaaS company.Please ensure you upload your CV in English.At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We're an equal opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.#LI-EN1#LI-Hybrid